Duty Manager

Job description

As Duty Manager, you are responsible for general management and security issues within the hotel. The This includes ensuring exceptional guest service, managing staff, and maintaining a secure and comfortable environment for guests and employees. throughout your duty you wear many hats including information provider, problem solver, public relations manager, sales manager and diplomat, always maintaining a professional, efficient and professional manner.

· Ensure a high level of customer satisfaction by addressing guest concerns and resolving issues promptly.
· Oversee the check-in and check-out process, ensuring efficiency and accuracy.
· Handle VIP guests and special requests.
· Supervise and coordinate the activities of hotel staff during the shift.
· Assign tasks and responsibilities to staff members.
· Provide training and guidance to new and existing staff.
· Monitor and ensure the smooth operation of all hotel departments, including front desk, housekeeping, and food and beverage.
· Participate in inventory management and control.
· Ensure adherence to brand standards and quality benchmarks.
· Implement and uphold the hotel's policies and procedures.
· Conduct regular inspections to maintain cleanliness and quality standards.

Desired profile

Qualifications :

The successful candidate will meet the following criteria,

·  Strong leadership and communication skills.
·  Excellent problem-solving abilities.
·  Relevant experience in 5star luxury hotels or luxury resorts
·  Knowledge of hotel operations and industry trends.
·  Ability to work flexible hours, including nights and weekends.
·  Confident and enjoys the challenge of delivering consistent standards of service.
·  Fluent in Bahasa Indonesia and English (spoken and written)