Director of F&B

Job description

主要职责

Main Duties

行政

Administration

确保餐饮部的活动和相应的合作战略等行动更好的实施

§ Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

监督每个部门运营手册的准备和更新

§ Oversees the preparation and update of individual Departmental Operations Manuals.

定期主持部门沟通会议和确保部门会议是有效和必须是在监管之下的

§ Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

客户服务

Customer Service

确保所有的员工实现品牌承诺并且在任何时间都可以提供高标准的客户服务

§ Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

确保员工总是提供优质的服务给其他部门的所有内部员工

§ Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

花时间在公共区域观察员工和客人之间的互动并和客人交谈，巡视所有部门并传授员工必要的客户服务技巧

Spends time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.

以礼貌和有效的方式来处理所有的客人和内部客人的投诉和需求并确保问题被满意的解决

§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

保持积极的客人和同事互动与良好的工作关系。

§ Maintains positive guest and colleague interactions with good working relationships.

财务

Financial

通过多种技能训练，多种任务同时处理和灵活的计划安排最大化员工的生产力来实现财务目标和客人的期望

§ Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

确保每个利润中心（例如餐厅，酒吧，宴会厅）在保持品牌承诺的同时是按照最大化生产力来运作

§ Ensures that each profit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profit while delivering on the brand promise.

确保每个利润中心（例如餐厅，酒吧，宴会厅）在保持品牌承诺的同时是按照最低的成本结构运作

§ Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.

协调年度餐饮部商业计划的准备工作

§ Coordinates the preparation of the Annual Business Plan for Food and Beverage.

分析企业绩效战略建立准确和有意义的预测

§ Analyses business performance strategically to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.

基于关键的绩效指标来主动的管理控制成本

§ Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate.

现金的处理和批准要确保和所有的酒店，公司和当地政策法规和财务记录保持一致同时提供及时和正确的财务信息报告

§ Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

协助盘点管理并不时地进行酒店运营物品和资产的维护

§ Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

参与每周的收益管理会议，通过监督价格结构来实现收益的最大化在餐厅和宴会

§ Participates in weekly yield and revenue management meetings actively, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets.

营销

Marketing

准备，使用和更新年度市场计划

Prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department.

经常评估当地的和国际的市场趋势，供应商和其他酒店的运营来确保我们酒店可以保持竞争力和市场尖端地位

§ Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge.

鼓励部门经理积极开拓更多的市场和公共关系来提高市场的认知度和生意

§ Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.

运营管理

Operational

确保所有公司最低品牌标准已经实现,并在适当的地方实现了可选的品牌标准。

§ Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

监控所有操作,尤其是在业务高峰期间,通过各自的部门经理在必要时做出调整。

§ Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.

确保所有的凯悦温情和餐饮部经典20条被实施

§ Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

在神秘顾客调查报告上提供反馈来确保相关的改变被实施

§ Provides feedback on the results of the Consumer Audit and ensures that the relevant changes are implemented.

运营管理（继续）

Operational (continued)

在互相支持和灵活的基础上和其他的行政管理人员密切的合作来专注于酒店和酒店客人满意度的成功

§ Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

确保餐饮部的员工以我们是同一个团队的精神和其他部门一起创造一个和谐互相协作灵活的氛围

§ Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

确保所有的员工都是可以和这个市场和新的产品与时俱进

§ Ensures that all employees are up to date with the availability of seasonal and new products on the market.

品尝和监督餐饮部所有的产品在整个操作过程并适时的提供反馈意见

§ Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.

人事

Personnel

监督和协助所有餐饮部员工的招聘与选拔。确保部门经理在招聘时可以按照酒店的指导方针使用素能的方法来选择员工。

§ Oversees and assists in the recruitment and selection of all Food and Beverage employees. Ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees.

监督所有的餐饮部员工的时效性，确保他们穿着正确的制服并按照酒店的仪容仪表标准保持高标准的个人形象和卫生

§ Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

通过适当的培训，辅导和监督来最大化发挥部门经理的技能和能力

§ Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

进行年度业绩发展与部门负责人讨论并支持他们的专业发展目标。确保他们反过来进行年度业绩发展与员工讨论。

§ Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their employees.

确保每个部门负责人与培训经理和他们的部门培训师一起计划和实现有效的员工培训计划。

§ Ensures that each Head of Department plans and implements effective training programmes for their employees in coordination with the Training Manager and their Departmental Trainers.

鼓励员工的创造力和创新,具有挑战性和承认他们的贡献

§ Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

支持人民哲学的实现、展示和加强凯悦价值观和文化的特征。

§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

确保所有员工完全理解并遵守员工规章制度。

§ Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

§ 确保员工遵循所有的酒店,公司和当地规则中任何与,火灾和自然灾害安全相关的政策，法规,和安全。Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

反馈员工意见调查结果并确保相关变更的实现。

§ Feedback the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.

其他方面

Other Duties

丰富的经验对于员工和劳资关系上面

§ Is knowledgeable in statutory legislation in employee and industrial relations.

理解并严格遵守员工手册规章制度建立,酒店的有关政策,卫生,健康和安全。

§ Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.

确保高标准的个人形象和仪容仪表

§ Ensures high standards of personal presentation and grooming.

和我们相关的竞争酒店，生意伙伴和其他团体组织维护牢固的，专业的关系

§ Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.

餐饮部作为变革的反应取决于酒店和公司

§ Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

参加必要的培训课程和相关会议

§ Attends training sessions and meetings as and when required.

进行任何其他合理的分配的职责和任务

§ Carries out any other reasonable duties and responsibilities as assigned.

Desired profile

Qualifications :

同等职位工作经验。