Chief Concierge

Job description

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.

We are looking for a seasoned Chief Concierge who will ensure the smooth and efficient running of the Concierge department within the Rooms Division.

In this role, you will be responsible for assisting the Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction through planning, organizing, directing, and controlling the concierge operation and administration.

Desired profile

Qualifications :

Ideal candidates must meet the following qualifications:

·  Ideally with a university degree/diploma in hospitality/hotel management.
·  Minimum of 2 years of work experience as a chief concierge or assistant manager-level concierge in the hotel industry is preferred.
·  Preferably a member of Les Clef D’or
·  Comprehensive knowledge of concierge services, including guest relations, local attractions, dining recommendations, and transportation options, to provide personalized assistance and recommendations to guests.
·  Superior communication, interpersonal and decision-making skills
·  Passion for working with people