Bell Attendant/Concierge

Job description

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

“Care Connects Us” is our guiding principle

It’s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It’s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

What you can expect

· Complimentary and discounted accommodation at Hyatt properties worldwide!
· Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support you career development.
· Above award wages.
· Access to our employee assistance program.
· Being part of a diverse and inclusive team, passionate about their work.

Discover a career you didn't know existed.

About the Role

Bell Attendants welcome and create the first impression upon guest arrival. They are in constant communication with the Front Office to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It’s important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.

Some of the responsibilities include:

· Be present in the lobby to be ready to assist guests, colleagues and visitors when requested.
· Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
· Escorts guests to room, placing luggage in room assigned by front desk.
· Assist with loading or unloading guests' luggage from vehicles.
· Park cars safely.
· Retrieve cars for guests in a timely and safe manner.
· Ensure that parked cars are locked and that keys are stored safely or returned to the owner.

Desired profile

Qualifications :

To be successful in this role you will need:

·  Excellent customer service skills and refined verbal communication skills.
·  Must have physical stamina to lift moderate amounts of weight.
·  Ability to tolerate moderate amounts of walking.
·  A valid driver's license and at least two-years driving experience.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

If you are looking for a fulfilling career, please apply through www.hyatt.jobs