Assistant Manager Human Resources

Job description

Operational

· Assists in making sure that Employee Facilities are maintained to Hyatt International's high standards of operation.

· Conducts interviews and co-ordinates recruitment activities in liaison with the respective Heads of Department.

· Co-ordinates all visas and immigration activities when necessary and monitor the passports and immigration papers of foreign national employees.

· Assists with the co-ordination and administration of employee Performance Development Discussions and succession planning.

· Assists with the administration of employee benefits and salaries.

· Assists with Annual Salary and Benefits Survey, Business Plans, Manning Guide.

· Assists the Security Manager in locker and first aid box inspections.

· Conducts Employee Restaurant Committee Meetings on a periodic basis.

· Counsels employees in career prospects, personal issues, job related issues, grievance, discipline, etc.

· Communicates with labour offices and labour-law specialists, and have a thorough understanding of the local labour law.

· Responsible for all leave administration.

· Assists the Training Manager with Orientation training on job related issues.

People

· Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.

· Oversees the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.

· Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development.

· Supports the implementation of The People Philosophy in every department in the hotel.

· Conducts Exit Interviews for all resigned employees and provide feedback to the Director of Human Resources.

· Assists to oversee the punctuality and appearance of all Human Resources employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

· Conducts annual Performance Development Discussions with the Human Resources Officer, supporting him / her in their professional development goals.

· Develops the skills and effectiveness of all Human Resources employees through the appropriate training, coaching, and/or mentoring.

· Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· Feedback the results of the Employee Engage Survey and ensure that the relevant changes are implemented.

Customer Service

· Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).

· Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Financial

· Helps to maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximise productivity and minimise unnecessary payroll costs.

· Be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, employee sick leave report, vacation reports.

· Assists in researching competitive compensation/benefits/incentive packages.

· Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved.

Marketing

· Assists the Director of Human Resources with the compilation and implementation of all employee communications.

· Ensures that all in-house rules and regulations are communicated to employees and implemented.

· Monitors and prepares the Human Resources Calendar.

Other duties

· Is knowledgeable in statutory legislation in employee and industrial relations.

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.

· Ensures high standards of personal presentation and grooming.

· Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations, including local schools, hotel schools and universities.

· Responds to changes in the Human Resources function as dictated by the industry, company and hotel.

· Attends training sessions and meetings as and when required.

· Carries out any other reasonable duties and responsibilities as assigned.

Desired profile

Qualifications :

·  Minimum 2+ years of experience in similar position.
·  Exceptional problem-solving and decision-making abilities.
·  Ability to thrive in a fast-paced, results-driven environment.
·  Excellent problem solving and interpersonal skills.
·  Demonstrate a growth mindset
·  Coach, mentor & Empower T.E.A.M.