Assistant Manager - Guest relations

Job description

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Guest Service is responsible with assisting the Front Desk Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration. You will also be responsible form engaging with guests on online portals like Tripadvisor, Booking.com, Google reviews, etc.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Discover how perfectly a hotel can fit your lifestyle. Hyatt Place. It's so you™

Desired profile

Qualifications :

·  Good organizational and time-management skills.
·  Prior experience in hospitality of at least 2 year, with supervisor responsibilities and Opera knowledge.
·  Refined verbal and written communication
·  At least 2 years progressive management experience within the Rooms Division of a hotel
·  Hotel/Hospitality degree an asset
·  Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing
·  exceptional customer service and ability to improve the bottom line
·  Clear concise written and verbal communication skills in English
·  Must be proficient in Microsoft Word and Excel
·  Must have excellent organizational, interpersonal and administrative skills