Few addresses are richer in history and anecdote than this hotel; it is one of the most iconic addresses in London! Part of The Unbound Collection by Hyatt. Our newest property in the UK is due to open summer 2019 as a 153-room luxury lifestyle hotel. We are an international 5* hotel, ideally located just a few steps from St James's, Covent Garden and right next to Trafalgar Square.
Our guests should expect the unexpected! We aim to inspire the freedom to be extraordinary, enabling individual stories through curated, authentic experiences.
At Hyatt ‘We care for people so they can be their best'. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun.
Ideal candidate profile
About the role:
As the Night Duty Manager you are the face of the hotel and the organisation as well as being a key person who can shape the overall ‘guest experience'. Is it your role to ensure exceptional experiences are delivered to all our guests, not only at check-in and check-out times but also during their entire stay. Being an excellent communicator is essential to the role as it helps building a lasting rapport with the guests each time they visit.
You report directly into the Rooms Manager and work closely alongside the other Assistant Managers, and other associates in the front office team.
You will also be involved in other projects that help drive the guest experience or other aspects of the business, such as improving enrolling guests into our excellent loyalty program. It is also of upmost importance to assure our Guests Safety and Security during their time with us; following procedures and policies is equally important as creating memories for our guests and so we need to be well organised too.
Ideally with a Hotel degree or similar, you are currently a Shift Leader, ready for your next step or already in the position of Duty Manager within a five star hotel environment. With your professional approach, an inquisitive nature and the desire to achieve the best; you will be a good problem solver. Good communication skills round up your profile.
If you are a dynamic, sociable and passionate individual that is looking to join a fun and vibrant team, then we would like to meet you.
Hyatt offers a great range of benefits, including:
· 12 complimentary nights world wide
· Individual personal career development opportunities
· £500 Reward for recommending a friend
· Interest free season ticket loan
· Tax-free Cycle to work scheme
· Tuition Aid, to name but a few
Are you ready for a dynamic environment where you can truly shine?
This role is subject to employer right to work checks.