Assistant Manager - Front Office

Job description

§ 确保执行酒店品牌标准的基本要求，适时提供更多可供选择的品牌服务。

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

§ 确保所有系统内所有需跟进事项正确迅速地分类及分发。

Ensures all Traces are handled and distributed promptly.

§ 确保所有顾客需求和要求得到及时关注并以正确的方式处理。

Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner.

§ 始终确保迅速、准确和高效的电话和留言服务。

Ensures speedy, accurate and efficient telephone and message service at all times.

§ 确保与所有部门的沟通和协调工作顺畅有效，特别是与前台、销售、客房、维修、电话、保卫等部门之间。

Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between Concierge and Front Desk, Sales, housekeeping, Maintenance, Telephone, Security are smooth and efficient. .

§ 根据顾客意见调查结果，确保所有改进措施贯彻执行。

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§ 以协助和灵活的态度与其他管理层员工密切合作，关注酒店的整体成功和客人的满意度。

Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ 发扬“群策群力”的精神，确保前厅部员工与其他部门在工作中相互支持、灵活变通。

Ensures that the Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

§ 确保所有客人信息遵循清晰简洁的原则准确录入。

Ensures that all guest details are entered correctly in accordance with the principles of clean data.

§ 确保凯悦天地会员得到品牌所承诺的福利的服务

Ensure the World of Hyatt Member to get the related benefits and services as promised

· 熟知酒店所有应急操作程序并能够在紧急事件发生时按照程序执行

Familiar with all emergency procedures and ensure can follow the procedures once emergency case happened