Assistant Manager - Concierge, Park Hyatt Kuala Lumpur

Job description

The Assistant Manager - Concierge supports the Concierge Manager in ensuring the efficient operation of the Concierge Department in line with Hyatt's international corporate strategies and brand standards. This role is responsible for overseeing daily concierge operations, maintaining exceptional guest service, and ensuring high levels of guest satisfaction through effective coordination, supervision, and administration of the department.

Desired profile

Qualifications :

·  Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
·  Ideally with a university degree/diploma in hospitality/hotel management.
·  Work experience as an Assistant Manager - Concierge or Team Leader - Concierge within luxury hotels is preferred.
·  Comprehensive knowledge of concierge services, including guest relations, local attractions, dining recommendations, and transportation options, to provide personalized assistance and recommendations to guests.
·  Excellent communication and interpersonal skills.
·  Strong organisational skills with the ability to work under pressure.