Assistant Front Office Manager

Job description

About Park Hyatt Melbourne

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the Role

As the Assistant Front Office Manager, you will be responsible for ensuring the smooth and efficient running of the Front Office Departments, as well as providing an excellent and consistent level of service to our guest in accordance with Hyatt International's brand standards. You will be expected to deliver the brand promise by, managing the Front Office operations for the hotel including but not limited to, the Front Desk, Bell Desk, Guest Services and Park Lounge.

Managing and working a team of 40, you will support the Front Office Manager as well as the Hotel Manager in supervising and managing the day-to-day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

Desired profile

Qualifications :

Some of the responsibilities include:
·  Deputize for the Front Office manager in his/her absence
·  Co-ordinates VIP movements with relevant Departments as advised.
·  Ensures all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
·  Assist with fortnightly payroll duties.
·  Assist in controlling the manning levels of the Front Office departments in relation to occupancy requirements, service quality and costs.
·  Ensure all employees provide excellent service to external and internal customers
·  Spend time in all Front Office areas to ensure that the area is managed well by the respective team and delivers the brand promise.
·  To conduct regular meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments/staff changes.
·  Assists the Front Office Manager to plan and implement effective training programmes for all Front Office Team Leaders and Guest Service Officers.
Qualifications
· 
Minimum 2 years' experience as either an Assistant Manager in a large hotel operation (experience in a five star hotel is advantageous)

· 
A relevant degree or diploma in Hospitality, Business or Tourism Management

· 
Strong leadership skills with the ability to mentor, coach, train and motivate team members

· 
Exceptional interpersonal and communication skills along with strong service recovery skills

· 
Excellent time management skills with the ability to multi-task and keep calm under pressure

· 
The ability to manage and influence budgets

· 
Experience within revenue management is advantageous

· 
The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards

· 
The flexibility to work on rotating roster, including weekends and public holidays

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.melbourne.park.hyatt.com and @parkhyattmelbourne

If you are looking for a fulfilling career, please apply through www.hyatt.jobs