Assistant Front Office Manager

Job description

Assistant Front Office Manager – Hyatt Place AlUla

We are looking for an experienced Assistant Front Office Manager to support the opening of Hyatt Place AlUla .

Hyatt Place AlUla represents a significant milestone in Hyatt's expansion across the region and will feature 214 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.

Your Role

As the Assistant Front Office Manager , you'll support the Front Office Manager in leading the pre-opening and operational readiness of the Front Office, ensuring smooth day-to-day operations and exceptional guest experiences.

This role is ideal for a hands-on leader who thrives in a fast-paced environment, leads with care, and supports the development of a high-performing team while maintaining Hyatt brand standards.

Key Responsibilities

· Support pre-opening front office setup, systems implementation, and team readiness
· Supervise daily front office operations including reception, guest services, and night audit
· Ensure seamless guest arrival and departure experiences
· Handle guest feedback, service recovery, and escalation management
· Assist with scheduling, payroll, and departmental administration
· Train, coach, and motivate front office colleagues

Desired profile

Qualifications :

Qualifications

· Degree or Diploma in Hospitality Management or related field
· 2–3 years' experience in hotels as Assistant Front Office Manager or Front Office Supervisor
· Strong guest service and problem-solving skills
· Excellent English communication
· Ability to work flexible hours including shifts

Care Connects us at Hyatt - we open doors, we welcome you and we care.

And we offer a great range of benefits, including:
· Long term career growth opportunities
· A motivated and connected team
· 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts· And a company that truly cares

Discover what's next. We look forward to hearing and learning from you.