Assistant Front Office Manager

Job description

· Co-ordinates VIP movements with relevant Departments as advised.
· Ensures all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
· To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
· Spends time in all Front Office areas to ensure that the area is managed well by the respective team and delivers the brand promise.
· To conduct regular meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments/staff changes.
· Assists the Front Office Manager to plan and implement effective training programmes for all Front Office Team Leaders and Guest Service Officers.

Desired profile

Qualifications :

·  Well developed communication and customer service skills
·  Well developed computer skills particularly MS Office, Outlook and Hotel Property Management system (preferably OPERA)
·  Ability to mentor, demonstrate leadership and provide training, able to facilitate at all levels.
·  Comprehensive knowledge of business needs, financial reporting and productivity requirements
·  Essential knowledge of travel/hotel industry
·  Minimum 2 years work experience as Assistant Front Office Manager or three years as Assistant Manager – Front Office is desired.