WPB Operations Manager

Job description

Job Advert Details

Principal Responsibilities:
The role plays a crucial role in ensuring smooth Wealth & Personal Banking (WPB) operations, staff conduct, staff engagement, process efficiency, compliance, and effective communication with the WPB team. 

·  Act as independent party in order to properly contribute in the risk identification and mitigation.
·  Identify any possible compliance deficiencies related to WPB operations and proactively recommend corrective actions.
·  Manage WPB operational risk in accordance with HSBC and regulatory requirements and policies.
·  Streamline process to achieve efficiency gain through automation, standardization, and channel migration.
·  Assist Head of WPB in overseeing day-to-day WPB operations to identify opportunities to improve operation and process efficiency at WPB level.
·  Assist Head of WPB in, building Financial Crime risk adverse culture and identifying operational risk control
·  Monitor the implementation BCM (Business Continuity Management) measures and conduct annual review as per guideline to ensure critical processes must be resumed to prevent business disruption.
·  Assist Head of WPB in overseeing the TPEM activities and regulator/group internal reporting
·  Take up the BIRO (Business Information Risk Officer) & CITRO (Cyber, Information and Technology Risk Officer) roles in WPB level
·  Ensure correct implementation of the Bank’s service strategy to enhance customer experience and provide a high service standard.
·  Report and escalate significant risk issues / potential loss to senior management and relevant stakeholders in accordance with the guidelines.
·  Collect feedback & identify issues from frontline to increase work efficiency, improve work environment to ensure staff wellbeing.

Information

·  University graduate (with major in business administration preferable).
·  With 2-5 years in bank working experience, good leadership and a highly developed interpersonal and influencing skills. Positive, energetic, and adaptive to change. Strong management planning and organizing ability to motivate / support teamwork.
·  Proven experience in operations.
·  Strong leadership and people management skills.
·  Excellent communication and interpersonal skills.