Workflow Lead - CTB GLOBAL OPS_WPB

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Workflow Lead - CTB GLOBAL OPS_WPB.

Principal responsibilities

·  Work with the regions, functions, Products, and digital delivery functions, including iwpb IT and other technology stakeholders.
·  Responsible for delivery, ownership, and execution of the workflow roadmap for the IWPB across Value Streams, including owning the long-term vision and regional adoption and deliver the benefits associated.
·  Drive execution of transformation for workflows as measured through delivery against agreed Objectives and Key Results.
·  Be accountable and responsible for creating components that are cost-effective in their production, are supportable in their use, align to wider micro-service strategy, and are reusable across IWPB, simplifying the overall tech stack and ensuring cost saves are realised through demise of legacy technology.
·  Be responsible and accountable for the digital design and delivery across workflows for Value Streams, extending to customer experience.
·  Identify optimization opportunities to inform future digital transformation priorities.
·  Work with Transformation and Digital teams, ensuring close cooperation to ensure IT and Product can focus on delivery rather than program management.
·  Manage both internal and external Technology suppliers and other key stakeholders across IWPB, RMs, FCC, Business Services, Operational Risk, and Audit to deliver required outcomes.    

Requirements

·  Understanding of HSBC Group structures, values, behaviours, processes, and objectives; including understanding of the IWPB businesses.
·  Strong understanding of end-to-end customer journeys; knowledge of the changing regulatory environment especially in the financial services sector.
·  Strong strategic planning and execution skills, including business case development and benefits realization.
·  Proven experience of creating content for, and presenting at, executive-level meetings.
·  Strong analytical and facilitation skills to ensure business needs and effective solutions can be quickly and clearly defined into user stories.
·  Detailed and demonstrable knowledge of developing and managing epics & stories
·  Outstanding organizational and planning skills with knowledge of when and how to re-prioritize or escalate as required.
·  Ability to operate across boundaries of business and technology organizations.
·  Proven strategic thinker and thought leader with subject matter expertise across the Digital landscape, Wholesale product classes, capabilities, business domains, and technical faculties
·  Experience of Agile working and process optimization activity is highly desirable.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.