Watch Commander (GCO)

Job description

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count.

We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.

"HSBC employees are commited to act with corageous integrity and standing firm for what is right. We are reliable, open to different ideas and cultures and connected with customers, community, regulators and with each other."

Watch Commander (GCO)

Global Cybersecurity Operations (GCO) provides a coordinated suite of "Network Defense" services responsible for detecting and responding to information and cybersecurity threats to HSBC assets across the globe and is under the management of the Head of Global Cybersecurity Operations. This includes dedicated functions for the Monitoring and Detection of threats within the global estate as well as Cybersecurity Incident Management and Response activities. These two principal functions are supported by additional internal GCO capabilities in; Cyber Intelligence and Threat Analysis, Security Sciences and Client Engagement and Support Services. Critical to the success of GCO is its close partnership with sister Cybersecurity teams, IT Infrastructure Delivery, and Global Business and Function clients. The overall GCO mission is placed under the purview of the Group Chief Information Security Officer (CISO).

The Cybersecurity Incident Management and Response Team will efficiently and effectively handle all information and cybersecurity incidents across the Group. This mission is critical to the protection of HSBC customers, the HSBC brand, shareholder value as well as HSBC information and financial assets.

The Watch Commander is charged with leading one of a number of Cybersecurity Operations Teams made up of analysts from across the multiple Cybersecurity Operations service lines, providing 24x7 global protection for the bank and its customers.

The Watch Commander is accountable for:

 Managing and maintaining a highly skilled, efficient and effective local team across a number of Cybersecurity Operations service lines. Including supporting the definition, management and continuous improvement of the core functions and processes that underpin a successful, effective and globally scaled monitoring, alerting and security incident response capability.

 Ensuring a comprehensive and smooth hand-over between the global teams as shifts end and begin.

 Maintaining an up to date awareness and intelligence-led understanding of the current and predicted threat landscape so that impact to HSBC businesses or services can be anticipated and where possible, pre-emptive monitoring, alerting and response capabilities can be deployed.

 Collaboration with the wider GCO (and IT) teams to ensure that the core, underlying technological capabilities that underpin an effective and efficient operational response to current and anticipated threats and trends remain fit for purpose.

 Identification of processes that can be automated and orchestrated to ensure maximum efficiency of global Cybersecurity Operations resources.

 Ensuring analysis time is efficiently focused on the more challenging and potentially higher risk problems and tasks, not on high-volume/low risk, repetitive tasks or processes, thus helping to effectively reduce false positive and false negative events.

 Managing the collaboration with the wider GCO teams (and wider business/function teams where applicable) in the production and maintenance of efficient and effective incident response playbooks.

 Supporting the Identification, development and implementation of new detections (Use cases).

 Maintaining a global view of the GCO mission and work with local stakeholders in region and country to bring together both the global perspective as well as the more local message to in a clear and effective way that demonstrated the team's commitment and value.

 Promoting a "self-critical" and continuous assessment and improvement culture whereby identification of weaknesses in the bank's control plane (people, process and technology) are brought to light and addressed in an effective and timely manner.

 Embedding a culture of individual self-improvement, development and self-directed learning whereby staff are expected to maintain subject matter expertise within their area of focus and within the realm of cyber security more broadly.

 Supporting engagement of HSBC Global Businesses and Functions to drive a global up-lift in cyber-security awareness and help to evangelise HSBC Cybersecurity efforts and success.

 Ensuring operation within a post mortem framework that delivers detailed analysis on the root cause of incidents and produce findings and recommendations that support control adjustments to better protect the bank.

 Production of Management Information related to the CSIRT mission that is appropriate to the target audience, supported by data and experienced analysis enabling informed decisions.

Engagement within the Lines of Defense Risk Management framework adopted by HSBC to ensure complete transparency and effective working relationship across all lines of defense

Desired profile

Qualifications :



Skills



 An understanding of business needs and commitment to delivering high-quality, prompt and efficient service to the business.

 An understanding of organisational mission, values and goals and consistent application of this knowledge.

 Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.

 An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative and actionable manner.

 A team-focused mentality with the proven ability to work effectively with diverse stakeholders.

 Self-motivated and possessing of a high sense of urgency and personal integrity.

 Highest ethical standards and values.

 Excellent understanding of HSBC cyber security principles, global financial services business models, regional compliance regulations and applicable laws.

 Excellent understanding and knowledge of common industry cyber security frameworks, standards and methodologies, including; OWASP, ISO2700x series, PCI DSS, GLBA, EU data security and privacy acts, FFIEC guidelines, CIS and NIST standards.

 Proven ability and experience of working in a high-pressure, fast paced environment where bold, time critical decision making is essential.

 Proven experience in identifying and responding to advanced attacker methodologies both within the corporate environment as well as external attack infrastructures, ideally with offensive experience and / or deception environment development (tripwire systems, honeypots, honey-token/accounts, etc.) using open source, vendor purchased and bespoke/in-house developed solutions.

 Proven experience in crisis management, crisis response frameworks and communications.

 Excellent communication and interpersonal skills with the ability to produce clear and concise reports for targeted audiences across internal and external stakeholders.

 Solid understanding of business finance as well as effective management of budgets and expenditures.

 Experience in a leadership position within a cyber-security operations team to include team and capability development, staff development, career management, and recruitment.

 Ability to orchestrate, manage and successfully implement major procedural and technological change within a complex, global organisation.

 Ability to speak, read and write in English, in addition to your local language.



Technical Skills



 Expert level knowledge and demonstrated experience of common cybersecurity technologies such as; IDS / IPS / HIPS, Advanced Anti-malware prevention and analysis, Firewalls, Proxies, MSS, etc.

 Expert level knowledge of common network protocols such as TCP, UDP, DNS, DHCP, IPSEC, HTTP, etc. and network protocol analysis suits.

 Expert level knowledge of common enterprise technology infrastructure, platforms and tooling, including; Windows, Linux, infrastructure management and networking hardware.

 Expert level knowledge and demonstrated experience in analysis and dissection of advanced attacker tactics, techniques and procedures in order to inform adjustments to the control plane.

 Expert level knowledge of scripting, programming and/or development of bespoke tooling or solutions to solve unique problems.

 Expert knowledge and technical experience of 3rd party cloud computing platforms such as AWS, Azure and Google.

 Expert level knowledge and demonstrated experience in incident response tools, techniques and process for effective threat containment, mitigation and remediation.

Expert level of knowledge and demonstrated experience of common log management suites, Security Information and Event Management (SIEM) tools, use of "Big Data" and Cloud-based solution for the collection and real-time analysis of security information.

 Ability to identify, develop and track key performance indicator (KPI) metrics for accurate and contextual evaluation of operational effectiveness as well as providing recommendations for control improvement and mitigating control adjustments.

 Good knowledge of intelligence analysis principles either though formal education / training or equivalent professional experience.

 Sound knowledge and demonstrated experience of common intelligence sharing platforms / protocols and experience operating within a collective defence environment with internal stakeholders and external partners.

Industry Experience and Qualifications

Candidates will be evaluated primarily upon their ability to demonstrate the competencies required to be successful in the role, as described above. For reference, the typical work experience and educational background of candidates in this role are as follows:

 8+ years of experience in Cyber-security leadership position.

 Extensive experience in a technical leadership position within an enterprise scale organisation; including hands-on experience of complex data centre environments, preferably in the finance or similarly regulated sector

 Industry recognised cyber security related certifications including; CEH, EnCE, SANS GSEC, GCIH, GCIA and/or CISSP

 Formal education and advanced degree in Information Security, Cyber-security, Computer Science or similar and/or commensurate demonstrated work experience in the same.