User Acceptance Testing & Implementation Manager

Job description

The User Acceptance Testing & Implementation Manager  role is based within the Payroll Team which is part of the Human Resources support function (HRConnect) for HBEU, Group in the UK and Global. There are 5 separate and highly complex payrolls covering employees  in the UK, Offshore and Overseas.
 
The role of the User Acceptance Testing & Implementation Manager  is to lead the team that successfully facilitates all system based testing prior to the release of new functionality on the core systems used in Payroll. To devise test plans and execute system tests of unit tested programs where required. To assist users and customers in acceptance testing, conversion and the writing of user procedures.
 
Your responsibilities will include:
ensuring that the system releases proceed successfully with no detrimental impact upon the operational processes.
managing the team’s resources to deliver excellent customer service to agreed standards, ensuring that headcount, cost and effectiveness targets are met.
ensuring that the team procedures are developed and maintained to meet all legal, regulatory and organisation requirements.
agreeing quality and timeliness targets for the team with internal customers and developers and for monitoring these to ensure that service standards are met.
when required, negotiating and influencing others to ensure the effective resolution of issues/problems which may impact the outcome of each release.

Desired profile

The ideal candidate for this role will have:
Relevant product knowledge including knowledge of PeopleSoft
Experience working in relevant environment/s, i.e. Payroll
Past working experience in a relevant role, i.e. Supervisory
Past working experience in a relevant role, i.e. Testing is desirable but not essential
A desire to find ways to continually improve the service delivered to customers
A flexible and adaptable management style with experience of developing yourself and others
Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
 
The base location for this role is Apsley.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
Key search words: HR Service Delivery, Testing, UAT, Payroll,