Universal Banker

Job description

Job description

Some careers open more doors than others.   

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB)  is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues .  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.  

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Job Introduction

In line with the TCF principles the organization has changed its approach from mere transaction processing outlets to need based sales. The PSE would be responsible for implementing TCF principles in his day to day dealing with the customers. The major function of this role is to ensure effective delivery of branch customer interface functions in the front office and teller areas in order to achieve a high level of customer satisfaction along with operational efficiency.

Principal Responsibilities

·       Contributes to improving productivity in the branch.

·       Branch hygiene standards

·       Establish mutual respect and trust in dealing with others

·       Adherence to overall operational standards set  by the bank.

·       Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations

·       Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by  the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.

·       Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities

·       Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required

·       Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe

·       Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; 

·       Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager

·       Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.

·       Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail.

·       To be aware and  Identify high risk indicators for various products and Services offered by INM RBWM example Cash,  insurance, credit cards products etc

·       Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.

·       Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers

·       Ensure Adherence to the  regulatory guidelines and internal AML  & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures

·       To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same

·       Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the  policy laid down in the LoBP

·       Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification

·       The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner

Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile

Requirements

Education Qualifications / Certifications and Requirements :

·       Any degree or Post graduation

·       Preferably Certification on FEDAI OR AMFI

Experience Required :  

·       Minimum 1 year of banking service experience and cross sales.

Has exceptional and updated knowledge of Banking products, systems and processes.

Skills Required :

·       Excellent problem-solving skills along with internal stakeholder management

·       Demonstrated strategic ability to connect customer’s goal to HSBC’s goals while maintaining credibility with the customer and internal partners and stakeholders

·       High levels of self-motivation, Negotiation and time management skills.

Strong Microsoft Word, PowerPoint, Excel skills

Additional Information  

·       Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.  

Useful Link

Link to Careers Site: Click   HERE  

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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