Trade Floor Voice BAU SME/Consultant Specialist
Pune (Pune Division)
Job description
Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of CONSULTANT SPECIALIST
In this role, you will:
· The goal of the role is to provide all HSBC lines of business with highly stable, cost effective and highly functional trade floor infrastructure.
· These responsibilities include the oversight of all vendor personnel; service management reviews; the execution of proper engineering practices and fault tolerant designs; the implementation of those designs; the support of these infrastructures on a 24 x 7 basis; the rapid resolution of all issues; the oversight and proper completion of all audits and regulatory engagements; and all other related tasks.
· Strong, effective and fault tolerant designs for all owned services
· 24 x 7 support and rapid resolution of all service affecting issues
· Strong prevention of recurring issues and rapid root cause analysis and resolution
· Strong vendor and contract management and oversight
· On call and Weekend work to provide continuous service including patching and MADC
· Strong adherence to all standards and practices and resolution of any audit issues
Requirements
To be successful in this role, you should meet the following requirements:
· Experience in the Trade Floor environment, setup and managing it effectively
· Good understanding of SIP and application support
· Experience of BT Open Trade platform, Speakerbus, Verint 15.2 WFO, Flexenet, Cisco Call Manager and Proteus call logging
· Demonstrable experience in finance processing of invoicing
· Degree level education or equivalent
· English language
· Strong stakeholder management and communication capabilities
· Strong depth and breadth of technology knowledge, with direct experience of Telecommunications Services preferred
· Effective stakeholder management skills with a focus on building long-term relationships, and collaborating directly with a variety of vendors, customers and colleagues at all levels of seniority (technical, business, development, compliance, etc.)
· Proven ability to articulate complex and technical issues concisely, suitable for all levels across the HSBC group
· Gravitas and ability to interact with senior business management and vendors
· Flexible and adaptable to changing activities, schedules and work loads
· Respectful of different cultures, and experience of working with colleagues from across the globe as part of a global team