TML1 Associate - ASP HK FCCOps TM L2 - HSBC Operations, Services and Technology - GZC

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.


HSBC Operations, Services and Technology


HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.


Global Service Delivery


Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose


We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

Impact on the Business/Function

• Review the alerts generated by HSBC Group application and ensure the potential and true matches are reported to Level 2 in accordance with the defined procedures.

• Adhere to the process requirements in accordance with established procedures and set standards.

• Complete assigned tasks independently in the established timeframe as per the process benchmarks and at all times avoid aging of alerts. Any exceptions to the timelines will need to be notified to the supervisor ahead of close of business hours.

• Achieve the levels of productivity and quality as per the standards, agreed for the process.

• All data requirements (timesheets and process information) is accurately updated in a timely manner.

Customers / Stakeholders

• Demonstrate knowledge of features, benefits and procedures and take initiative to review timely and any frequent process updates for defect free implementation.

• Demonstrate ways to improve customer service and increase productivity.

• Timely referral to the Level 2 and supervisors for any issues to be addressed appropriately.

• Provide accurate and valid referrals to the respective Level 2.

Leadership & Teamwork

• Acquire and share best practices relating to procedures / contingent sites.

• The staff needs to share his opinions / experiences on cases with the team so as to impart a better insight for unique scenarios.

• Support projects on increasing awareness of Sanctions and Anti Money Laundering across the section.

Operational Effectiveness & Control

• Take necessary actions to mitigate the likelihood of any regulatory risk occurring due to non-escalation of potential / exact matches.

• Address any areas of concern in conjunction with line management and/or the appropriate department.

• Continuously assess the regulatory risks inherent in the business, taking in account the changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.

Desired profile

Qualifications :

Knowledge

·  Preferably from the Commerce or Finance background (Bachelor's degree)
·  Knowledge of various Banking Products (Eg. Savings Bank Account, Current Accounts, Business Account etc)
·  Sanctions and AML awareness.
·  General understanding of Financial Products and Markets, HSBC Global Businesses.

Skills

·  Ability to speak and understand English fluently (Medium Voice).
·  Ability to understand and interpret numeric data.
·  Flexibility to work shifts.
·  Ability to work under pressure.
·  Ability to build rapport with people.
·  Ability to maintain focus while working with voluminous alerts.
·  Ability to handle varied responsibilities.
·  Investigative skills.
·  Ability to make a reasoned judgment from all the rules available and arrive at a right decision

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***