Teller (UAE Nationals Only)

Job description

Teller – Jumeirah branch (UAE Nationals Only)

About HSBC
HSBC is one of the world's leading banks, with a network covering 74 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.
Role Purpose
To deliver the highest standard of personalised Teller service to the Bank's Personal Banking customers and to cross sell the Bank products & services whenever appropriate.
To establish and maintain optimum lines of delivery of pins and cheque books to customers and minimise customer queuing time. Maintain excellent customer relations by giving excellent customer service
Job Responsibility
· Processing Counter transactions for customers.
· Customer Service - deliver high quality service.
· To spot cross selling opportunities and increase branch profit.
· Manage Information Security Risk as per guidelines and policy.
· To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
· Operational Risk Management - It is the responsibility of all employees to be alert to operational risks and losses during the execution of their day to day responsibilities. Should an employee become aware of emerging or inadequately controlled operational risk or identify an operational risk loss, they must report this to their line manager, ensuring that it is reported to their local Operational Risk Coordinator.
· Perform the duties as a Fire Marshall, brief new staff and update all staff every quarter and as when advised by CRE.
· To efficiently execute all Cards delivery transactions.
· To efficiently execute all PINs and Cheque Book related jobs required by Branch walk customers.
· To efficiently execute all clearing related transactions required by Branch walk-in customers.
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Knowledge & Skill
· Preferably 2 years of experience as Teller in a Bank or financial organization.
· Organized and ability to work under pressure.
· Attention to details.
· Strong communication skills.

Desired profile

Qualifications :

Business Area
Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business


Why HSBC?
We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.
Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.
What to expect at HSBC
• The chance to realise your ambitions
• Globally connected careers
• A strong emphasis on values
• Learning and development opportunities
• An inclusive, meritocratic culture
• Market-competitive benefits
Global Careers Opportunities
Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers