Technical Specialist - CVM-CARDS AND CONSUMER ASSETS

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Technical Specialist - CVM-CARDS AND CONSUMER ASSETS.

Principal responsibilities

·  Develop and implement technical solutions under banking digitizations, automation and digital messaging area using industry standard code and development framework.
·  Test and evaluate technical solutions to ensure that they are efficient and effective.
·  Troubleshoot and resolve technical issues related to the front end applications and relevant work platforms such as SharePoint, AEM..etc.
·  Ensure high quality of work by consistently taking responsibility for one's own work, reviewing it against quality standards, and consistently seeking to achieve zero quality errors
·  Create and maintain technical documentation, including user manuals, technical specifications and system diagrams.
·  Keep up-to-date with new developments in technology and make recommendations for improvements to existing systems.
·  Oversee the productivity rating for their individual shift and work closely with Creative Leads to identify any challenges and lapses that can be addressed.
·  Ensure a steady improvement in his/her own design skills and capabilities by planning and organising collaborative work and in-house cross-training opportunities.
·  Assist the Technical Leads in developing the team's annual and quarterly training plans.
·  Contribute to the team in achieving monthly average performance targets for Productivity and Quality scores.
·  Work collaboratively with other members of I & A to find optimal solutions to meet technology requirements.
·  Ensure up to date knowledge on HSBC brand guidelines by actively participating in training sessions, and team knowledge sharing.
·  Puts the need of the greater team ahead of his/her own needs, ensuring the team's growth and improvement is of priority.

Requirements

·  Bachelors degree in Computer Science, Information technology or a related field
·  2+ years of experience in technical support or technical specialist role.
·  Strong knowledge and experience of technical systems including online platforms and cloud computing infrastructure.
·  Proficiency in Mac OS, Microsoft Windows and MS Office applications.
·  Web experience: Working knowledge of HTML5, CSS, and web design principles.
·  Knowledge of emerging digital technologies such as automations and AI development
·  User-centric/customer-centric design theory : experience with user research, rapid prototyping, information architecture, user stories and persona writing is preferred.
·  Good written and verbal communication and presentation skills.
·  Strong focus on simplicity vs complexity in both communicating and translating briefs into technical specifications.
·  Able to generate and consistently provide innovative and creative ideas, working within corporate.
·  guidelines but challenging brief provided and questioning traditional approaches as necessary
·  Extremely client-focused, with positive attitude; able to negotiate effectively, communicate at all levels and able to work well under pressure.
·  Ability to network with other resources and specialists around the business as appropriate.
·  ·     Genuine enthusiasm for technical development and willing to share knowledge and experience technology resources, articles and other inspiration with others.

 

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.