Technical Service Manager HSBC China

Job description

Job description

Digital Business Services (DBS)

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition.

We are currently seeking an experienced professional to join our team.

 
In this role, you will: 

·  Manage end user services for headquarter of HSBC China and regional Branch outlets to ensure all  end user support service delivery and quality.
·  Develop competent and effective resources and supervise the team and service vendors to perform daily tasks in accordance with Group standard and policy, and ensure the service performance within agreed PLA/SLA.
·  Support and coordinate various projects / initiatives implementation and delivery.
·  Banking regulatory support and regulator communication for respective region Branches, and business engagement,  stakeholder relationship management.
·  By planning annual ROP for its responsible cost pools, guide team to deliver standard IT service and operations to support business growth within agreed budgets and recharges.
·  Responsible for Branch IT operation and deployment of local IT systems and projects to optimize speed, cost, quality and customer service.

 

There is a need for professional, industry standard, consultancy/inter personal communication skills to ensure optimum portfolio performance and rationalization, strategic planning, technical requirements, outsourcing, operational risk and compliance, as well as relationship management with the numerous internal customers groups across HSBC China.

Requirements

To be successful in the role, you should meet the following requirements:

·  Majored in Computer science or related area
·  Extensive experience in a managerial role within an IT or related field, including experience of managing a global function with a geographically dispersed team
·  A high level of technical expertise including good technical design and implementation skills
·  Ability to build strong relationships and communicate with a wide spectrum of stakeholders
·  Understands and interprets complex business and IT requirements. Strong customer service-oriented culture
·  Good interpersonal and communication skills; Strong people management ability
·  Good project management skill
·  Understanding of business finance and experience of effective management of budgets and expenditure
·  Skillful to handle IT compliance related issue
·  Good English spoken and written skills

 

You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /TZ

Issued by HSBC Bank (China) Company Limited