Technical Lead - CVM-CARDS AND CONSUMER ASSETS

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Technical Lead - CVM-CARDS AND CONSUMER ASSETS.

Principal responsibilities

·  Lead technical design and implementation of digitisation and automation initiatives, ensuring alignment with overall business strategy and objectives.
·  Lead the design and development of digital solutions to improve banking experience, including mobile and online banking, Content management systems, and customer service portals.
·  Provide technical leadership and guidance to team members, ensuring that technical solutions are delivered on time, within budget, and to the required quality standards.
·  Collaborate with cross-functional teams to understand business requirements and design solutions that meet the needs of stakeholders.
·  Provide technical leadership and guidance to team members, ensuring that technical solutions are delivered on time, within budget, and to the required quality standards.
·  Conduct research and analysis to identify emerging technologies and trends in digitisation and automation and make recommendations for their application in the organization.
·  Work with stakeholders to develop project plans, including timelines, budgets, and resource requirements.
·  Monitor project progress, identify and manage risks, and report on project status to stakeholders.
·  Establish and maintain relationships with Internal and external partners to ensure successful delivery of projects.
·  Ensure a steady improvement in his/her own design skills and capabilities by planning and organising collaborative work and in-house cross-training opportunities.
·  Assist the Technical Leads in developing the team's annual and quarterly training plans
·  Contribute to the team in achieving monthly average performance targets for Productivity and Quality scores.
·  Work collaboratively with other members of I & A to find optimal solutions to meet technology requirements.
·  Ensure up to date knowledge on HSBC brand guidelines by actively participating in training sessions, and team knowledge sharing.
·  Puts the need of the greater team ahead of his/her own needs, ensuring the team's growth and improvement is of priority.

Requirements

·  Bachelors degree in Computer Science, Information technology or a related field.
·  4+ years of experience in technical specialist role 1+ years’ experience in technical leadership.
·  Strong knowledge and experience of technical systems including online platforms and cloud computing infrastructure.
·  Proficiency in Microsoft Windows and MS Office applications.
·  Web experience: Working knowledge of HTML5, CSS, and web design principles.
·  Strong understanding of digital messaging platforms and technologies, including email service providers, SMS providers, and push notification platforms.
·  Knowledge of emerging digital technologies such as automations and AI development.
·  User-centric/customer-centric design theory: experience with user research, rapid prototyping, information architecture, user stories and persona writing is preferred.
·  Excellent project management skills, including experience in leading cross-functional teams and managing budgets.
·  Strong communication skills and the ability to collaborate effectively with internal stakeholders and external partners.
·  Strong focus on simplicity vs complexity in both communicating and translating briefs into technical specifications.
·  Able to generate and consistently provide innovative and creative ideas, working within corporate.
·  guidelines but challenging brief provided and questioning traditional approaches as necessary.
·  Extremely client-focused, with positive attitude; able to negotiate effectively, communicate at all levels and able to work well under pressure.
·  Ability to network with other resources and specialists around the business as appropriate.
·  Genuine enthusiasm for technical development and willing to share knowledge and experience technology resources, articles and other inspiration with others.
·  Knowledge of CRM platforms such as Salesforce or Adobe Experience Cloud.
·  Experience in Agile methodologies, including Scrum and Kanban.  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.