Team Leader, Case Management - HSBC Life

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. 

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC. 

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a  Team Leader, Case Management.

Principal Responsibilities

·  Assist Senior Case Management Manager to lead a sub-team of Case Managers to deliver new business case management service to respective business channel
·  Closely monitor the production quality and acts as an advisor to provide opinions and improvement recommendation to sub-ordinates on the daily activities
·  Effectively manage and coordinate with Underwriting team on new business end-to-end process in order to achieve business target
·  Timely update required procedure to fulfill the compliance and/or regulatory requirements as well as conduct training as appropriate
·  Regularly review the process workflow and make recommendation to enhance the team efficiency and productivity
·  Closely work with internal business partners on assigned projects to achieve and implement the business initiatives effectively
·  Process new applications in accordance with underwriting, compliance and regulatory requirements and the agreed service lead time

Requirements

·  Bachelor's degree in business, finance, insurance, or a related field
·  Solid working experience in life insurance industry, preferably bancassurance with HNW experience
·  2+ years team leadership and stakeholder management experiences with good business acumen
·  Proven knowledge on processing HNW new business life insurance application is preferred, and HNW Policy Servicing experience will also be considered
·  A team player with great sense of ownership and customer concentric mindset to ensure the daily case management activities, servicing and projects are delivered in high quality with timely manner
·  Ability to work independently and meet tight deadlines without compromising quality
·  Strong communication, interpersonal, analytical and problem solving skills
·  Proficiency in both written and spoken English and Chinese

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

HSBCLIFE2024