Supplied Services Manager (Kuwaiti Nationals Only)

Job description

Kuwaiti Nationals Only
Supplied Services Officer

About HSBC
HSBC is one of the world's leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview
Since the Supplied Services activities are a volume business, it is paramount that the role holder effectively manages the resources of the team. Always be mentally and practically prepared to work beyond the existing boundaries or rules for enhancing the effectiveness and efficiency of the SS team.

Key objectives are to identify and realize agreed savings, to drive efficiency by promulgating the utilization of Production Management tools to eliminate, automate, streamline, innovate and share best practices.

The jobholder must understand basic concepts of vendor management and adopt a process of continuous improvement in order to strengthen operational controls and governance with the aim of mitigating risks to the Bank.

The job holder will also be the responsible officer in managing the following activities:
Transaction Print (statements, Bank correspondence to customers, customer advices), Records Management, Courier and Logistics.

Duties & Responsibilities
· Provide operational support to HSBC Kuwait (Businesses / Support Functions).
· Drive a continuous quality improvement and service excellence culture across all SS activities including mail room , GWIS scanning , archiving , record management & venders relationship & risk management and clearing activities , whilst ensuring that costs and headcount benefits are identified, realized and delivered to the business
· Leverage best practice across similar business activities to enhance service and improve efficiency.
· Facilitate unit cost reduction for processes, through automation, standardisation and elimination of waste and improvements in staff productivity.
· To display entrepreneurial drive, balancing risk with return.
· Cheques Handling (from vendor outsourcing perspective), Transaction Print (statements, Bank correspondence to customers, customer advices), Records Management and Courier and Logistics.
· Driving and executing HBME KWT's usage of scanning / electronic storage of documents, by i) moving away from reliance on usage of hard copy documentation, ii) ensuring all hard copy documents are scanned to mitigate risks arising from business disruption, iii) implementing a robust action plan to back-scan all archived hard copy records.

Desired profile

Qualifications :

Experience & Qualifications
·  Has minimum of 3 years of HSBC experience gained across a variety of roles and businesses.
·  University degree.
·  Has sound knowledge of banking operations including Payments, Account Servicing and Credit Operations.
·  Has an excellent knowledge of Group procedures and guidelines.
·  Well-developed project management skills.
Business Area
HSBC Operations & Services Technology (HOST) provides essential operational services, IT and technical support to help the HSBC Group function effectively on a day-to-day basis. We use our expertise and technology to improve the bank's customer service and efficiency. HSBC Technology and Services (HTS) has responsibilities that include: Running customer service operations and business processes from contact centers to payments processing| Developing software and applications that underpin HSBC's banking systems| Managing IT systems, infrastructure and support| Implementing major strategic change programmes| Procuring goods and services for the Group| Managing HSBC's global corporate real estate portfolio| For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?
We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.

Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC
• The chance to realise your ambitions
• Globally connected careers
• A strong emphasis on values
• Learning and development opportunities
• An inclusive, meritocratic culture
• Market-competitive benefits

Global Careers Opportunities
Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers