Sr Associate CEP, MSF

Job description

External Job Title: Sr. Associate CEP, MSF

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Job Introduction
· To source new accounts from NTB from the existing corporate base and deliver on meeting NTB targets
· To cross-sell asset products of the bank, namely, Home Loans (via referral), Personal Loans, Cards, Premier (referral)
· To ensure the KYC/AML norms of the bank are complied with at all times.
· To execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as INM MKT
· To maintain call reports and MIS as required
· To respond to CEP complaints in a timely manner and to customer satisfaction
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets


Business Descriptor:

New to Bank (Advance)
PIL
Cards
New to Bank (Premier)
HML
New to Bank (MM)

Retail Broking


Principal Responsibilities
· Ensure a consistently high level of product and service delivery for relevant customer touch points
· Develop and maintain good customer relations and ensure effective service delivery
· Timely and satisfactory closure of CEP complaints. Minimize complaint docking and high risk complaints
· Effectively implement issuance and handling of IWPs. Monitor for correctness of process and meeting specific customer needs
· Use learnings from customer/area visits and discussions to sharpen the proposition and enhance delivery and provide feedback to leadership / central teams
· Comply to all relevant AML regulations & Global Standards

Desired profile

Qualifications :

External Qualifications/Requirements
·  Bachelor's degree with practical experience

You'll achieve more when you join HSBC.
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