Sr Analyst Data Center/IT Infrastructure Delivery
Pune (Pune)
Job description
Overview:
Data Centre & Service Resilience (DCSR) function owns governance and control for Data Centre and IT Service resilience, with overarching responsibility to ensure the bank's IT resilience capabilities meet business requirements and are fit for purpose. The function drives strategy, and compliance with policy through a global governance, assurance and control framework, working in close collaboration with key IT stakeholders on behalf of Global Business and Global Functions.
Responsible For:
§ Support on-boarding services and Service Resilience NFRs (Non Functional Requirement) as part of ITSA (IT Service Acceptance) process.
§ Support PMs & ITSOs of all regions Globally (Europe, North America, MENAT, Canada, APAC, LATAM etc) across multiple line of business within HSBC.
§ Conduct meetings with PMs/ITSOs/Project Teams in relation to NFR process and procedures.
§ Understand and execute Service Resilience policies and procedures in accordance to FIM requirements.
§ Evaluate and approve Disaster Recovery test records.
§ Evaluate project and take decision to provide sign-off or Conditional Approvals to NFRs.
§ Adhere to quality and control metrics as been agreed by the team.
§ Produce reports as required by the team management.
§ Update and maintain Service Resilience related documents.
§ Highlighting and logging any noncompliance and ensuring it followed up and resolved
§ Engage with Resilience Managers to assist with Data Centre Loss/Full Role swap strategy
§ Manage Audit and regulatory examinations from a Service Resilience perspective.
§ Participate in UAT testing for changes in Scott system.
§ Identify process improvement and automation areas.
§ Propose and implement process simplification ideas.
§ Automate wherever it adds value.
§ Conduct Service Resilience awareness sessions
§ Collaboratively work with India and other regional team members.
Essential Experience
§ Excellent Verbal and written communication skills
§ Must be able to confidently hold discussions with managers without getting pressurized.
§ Willing to work in shifts (currently General & Afternoon shifts in India are running, in future more shifts might start depending upon project requirements)
§ Have analytical and self-driven approach
§ A good team player with the ability to work under pressure
§ Able to manage concurrent tasks and meet project deadlines, with attention to details
Desirable Experience
§ ITIL Foundation certified
§ Prior experience of working in Service Resilience or Business Continuity area would be an added advantage
§ Prior experience of working in large organization with infrastructure in all major global regions would be an added advantage
§ Good knowledge of service onboarding process or ITSA NFR process.
§ Good knowledge of different types of contingency infra setups for services.
§ Knowledge of Aws/GCP/Azure would be an added advantage.
§ Good understanding and hands-on knowledge of JiRA, Confluence, excel.
§ Working knowledge of JiRA & Confluence APIs would be an added advantage.
§ Prior experience of automation
§ Willing to work outside office hours if required and provide on call support if need be
§ Strong interpersonal skills; able to drive and motivate others
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Desired profile
Qualifications :
Overview:
Data Centre & Service Resilience (DCSR) function owns governance and control for Data Centre and IT Service resilience, with overarching responsibility to ensure the bank's IT resilience capabilities meet business requirements and are fit for purpose. The function drives strategy, and compliance with policy through a global governance, assurance and control framework, working in close collaboration with key IT stakeholders on behalf of Global Business and Global Functions.
Responsible For:
§ Support on-boarding services and Service Resilience NFRs (Non Functional Requirement) as part of ITSA (IT Service Acceptance) process.
§ Support PMs & ITSOs of all regions Globally (Europe, North America, MENAT, Canada, APAC, LATAM etc) across multiple line of business within HSBC.
§ Conduct meetings with PMs/ITSOs/Project Teams in relation to NFR process and procedures.
§ Understand and execute Service Resilience policies and procedures in accordance to FIM requirements.
§ Evaluate and approve Disaster Recovery test records.
§ Evaluate project and take decision to provide sign-off or Conditional Approvals to NFRs.
§ Adhere to quality and control metrics as been agreed by the team.
§ Produce reports as required by the team management.
§ Update and maintain Service Resilience related documents.
§ Highlighting and logging any noncompliance and ensuring it followed up and resolved
§ Engage with Resilience Managers to assist with Data Centre Loss/Full Role swap strategy
§ Manage Audit and regulatory examinations from a Service Resilience perspective.
§ Participate in UAT testing for changes in Scott system.
§ Identify process improvement and automation areas.
§ Propose and implement process simplification ideas.
§ Automate wherever it adds value.
§ Conduct Service Resilience awareness sessions
§ Collaboratively work with India and other regional team members.
Essential Experience
§ Excellent Verbal and written communication skills
§ Must be able to confidently hold discussions with managers without getting pressurized.
§ Willing to work in shifts (currently General & Afternoon shifts in India are running, in future more shifts might start depending upon project requirements)
§ Have analytical and self-driven approach
§ A good team player with the ability to work under pressure
§ Able to manage concurrent tasks and meet project deadlines, with attention to details
Desirable Experience
§ ITIL Foundation certified
§ Prior experience of working in Service Resilience or Business Continuity area would be an added advantage
§ Prior experience of working in large organization with infrastructure in all major global regions would be an added advantage
§ Good knowledge of service onboarding process or ITSA NFR process.
§ Good knowledge of different types of contingency infra setups for services.
§ Knowledge of Aws/GCP/Azure would be an added advantage.
§ Good understanding and hands-on knowledge of JiRA, Confluence, excel.
§ Working knowledge of JiRA & Confluence APIs would be an added advantage.
§ Prior experience of automation
§ Willing to work outside office hours if required and provide on call support if need be
§ Strong interpersonal skills; able to drive and motivate others