Services Officer , Front Desk - Part time (Qatari Nationals Only)

Job description

Front Desk Services Officer – Part time (Qatari Nationals Only)

About HSBC

HSBC is one of the world's leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview

To provide quality service to internal and external customers for any queries relating to Trade transactions, general queries, any other support to enhance the overall customer experiences, whether by phone, email or at the GTRF counter

Accept and release the correct documents to customers either at the branch counter or to couriers

To identify potential revenue & digital opportunities for existing relationships by identifying cross-selling opportunities.

Duties & Responsibilities

• Maintain and improve the delivery of “world class” customer service by working as directed by

management to ensure that all work is processed within SLA.

• To ensure that all work is processed with guidelines and appropriate timescales in order to

minimize operational risk and/or customer complaint

• Ensure that the customer is at the heart of everything we do both personally and as an

organisation by ensuring work is completed in accordance with established procedures and

standards.

• To continually evaluate the operational risks inherent in the process and to raise any concerns

with Line Management.

• To be fully conversant with FIM, anti-money laundering, internal procedures, polices and

sanctions and regulatory requirements of our business.

• Complete transaction vetting/scanning in accordance with established procedures and standards

escalating when necessary to the appropriate escalation points.

Desired profile

Qualifications :

Experience & Qualifications:

• Secondary School/High School Diploma as a minimum education requirement
• Ideally 1-year experience in customer service or related field, fresh graduates are also welcome

to apply.
• Excellent communication skills in English
• Strong Multitasking skills and ability to handle a number of tasks simultaneously
• Excellent team spirit and ability to work in teams across various locations

Business Area

Commercial Banking (CMB) serves millions of businesses, from small enterprises and mid-market companies to large multinationals, in developed and faster-growing markets around the world. We provide the services and expertise that businesses need to thrive. Commercial Banking has a network that covers three-quarters of global trade flows. We provide businesses with banking services in their home markets and overseas. These include trade and receivables finance, payments and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance. For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?

We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.

Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC

• The chance to realise your ambitions
• Globally connected careers
• A strong emphasis on values
• Learning and development opportunities
• An inclusive, meritocratic culture
• Market-competitive benefits

Global Careers Opportunities

Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers

"Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets"