Service Designer - Retail Banking and Wealth Management - HSBC - 香港 Hong Kong - Wizbii

Service Designer - Retail Banking and Wealth Management

  • By HSBC
  • 香港 Hong Kong (中华人民共和国)
  • Design

Job description

Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Service Designer .

Principal responsibilities

· Be a core member of an interdisciplinary project team
· Bring systems level thinking to dissect and interpret the entire ecosystem of a product, service or system
· Develop ethnographic research and contextual design investigations to understand customer behaviors, pain points, needs and aspirations
· Drive synthesis and insight generation, with an emphasis on collaboration and group facilitation
· Communicate and envision design deliverables, ideas, service models, customer journeys, scenarios, system maps, infographics, and artifacts in support of a client mission
· Collaborate with designers and technologists to map and visualize ideas
· Bring an omni channel lens to services, combining analog and digital touchpoints
· Use human centered planning to develop new business models and change management
· Develop strategic roadmaps, define requirements, processes and generate business cases to support work stream objectives
· Conduct qualitative and quantitative methods of evaluation
· Maintain a human centered focus to your work Contribute to thought leadership in the field

Seeked profile

Qualifications :


·  ​Experience with service design, design thinking, design research, business design, or customer experience strategy
·  Experience with behavioral analysis
·  Experience working on a service design project end to end
·  Experience with ethnographic fieldwork and making sense of qualitative and quantitative data
·  Experience with client negotiation and setting expectations against real world limitations
·  Ability to be inspiring, open minded, hardworking, and thoughtful
·  Degree in Design, Anthropology, Sociology, Business, or a related field preferred

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.

1674 vacancies open at HSBC

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