Senior Software Engineer Manager

Job description

Role Title : Senior Software Engineer Manager

Business : IT Infrastructure Delivery

Role Purpose / Description :

• Reports jointly to Global Head of Service Management and Regional Head of China IT Infrastructure Delivery. The position directly supports activities for the provision of IT services and systems to the China business.

• Operates the practices defined by the global Service Management function and be part of the Community of Practice

• Primary focus will be the identification, management and resolution of IT Incidents impacting China. Work closely with the Major Incident Management function

• Secondary focus to support Problem, Change, Configuration, Service Level and Knowledge Management, and Global Helpdesk activities for China.

• Support Head of ITID China on HTC ITID management

Desired profile

Qualifications :

• Broad knowledge of the China business operation and supporting IT systems

• Knowledge of technology Incident, Problem, Change and Service Level Management practices.

• Strong interpersonal, organizational, communications, analytical and planning skills.

• Strong customer service ethic with a focus on business service delivery.

• Minimum of three years or equivalent experience operating within an ITIL adopted framework (regardless of the adaptation).

• Bachelor's degree in technology or equivalent experience.

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC's global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.

Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi'an, are world-class technology hubs with industrial delivery capability.

Some careers grow faster than others

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.