Senior Fraud Officer - FRAUD MITIGATION SERVICE HASE

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Fraud Officer - FRAUD MITIGATION SERVICE HASE.

Principal responsibilities 

·  The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
·  The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’.
·  The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
·  The jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
·  The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.
·  The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.
·  The jobholder will conduct investigation and handle calls related to fraud risk.

Requirements

·  Ability to demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a production environment.
·  Achieve results while managing workloads for multiple products, potentially across various platforms and systems.
·  Processes and procedures within HSBC are constantly changing with the introduction of new systems and products. The job-holder will need to be flexible in approach.  Different styles of investigation and reporting will be required, dependent on the nature and location of the incident. Consequently, the jobholder must quickly understand how unfamiliar and varied systems and procedures operate, facilitating the identification of relevant issues, and use the acquired knowledge proactively in order to progress investigations.
·  Minimal supervision and consistent coaching and development from immediate supervisor. Adherence to policy and procedures with expectation of appropriate judgment and discretion being exercised.
·  Timely escalation of Fraud Trends, issues, etcs to Management and Fraud Risk.
·  Capacity to be self-reliant and opportunity to demonstrate initiative.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.