Senior Customer Service Manager - Corporate and Institutional Banking

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high calibre professional to join our team as a Senior Customer Service Manager.

Principal Responsibilities

·  GTS Client Services is a client facing unit within GTS Services who take full ownership of clients’ transactional needs and coordinate between clients, Transaction Services, Business Development, GSD (where applicable), CMB, GBM & other internal/ external parties for transaction fulfilment and service performance
·  Advise clients on trade transactional practices & products
·  Interact with clients (and clients’ customers, applicable to RF) to collect client payments & apply risk controls
·  Encourage client adoption of self-serve solutions to enable proactive service
·  Understand clients’ transactional routines, build relationships & identifies potential increases in revenue flows for Business Development to explore
·  Monitor client experience, client feedback & service quality

Requirements

·  Able to effectively communicate with clients, prospects and internal stakeholders
·  Knowledge of  Trade Services products
·  Has experience in a dedicated client relationship role and proven track record of meeting customer’s financial needs successfully
·  Highly driven as well as motivated to excel and be able to thrive when faced with challenges

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC .
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.