Senior Business Process Reengineering Manager - Retail Banking and Wealth Management

Job description

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
 
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
 
We are currently seeking a high caliber professional to join our team as Senior Business Process Reengineering Manager.
 
Principal responsibilities
Lead, manage and contribute to the business process re-engineering projects
Identify and successful implementation of business process improvement to contribute to cost savings and customer experience improvement
Engage key stakeholders in measurement and reporting of business services metrics (costs, turnaround time, quality) on our most important processes or products
Manage the reporting of project progress to Asia Pacific Retail Banking and Wealth Management streamlining board. Collaborate and co-ordinate global, regional and local teams across functional boundaries, ensuring all keys areas of risk, efficiency and effectiveness are covered and deliver successful end-to-end reengineering projects
Be responsible for reviewing and defining business services metrics (costs, Turnaround time, quality) on key processes / key products with country and global teams
Service Delivery rates and recharges review to identify potential areas for reduction.
Strong leadership and teamwork is required to lead and coordinate the global and country teams to ensure successful implementation of the end-to-end projects and all key areas are covered. 
Manage the implementation of related Business Services Functional Instruction Manual policies in the Region.
Ensure standard guidelines and definitions are applied consistently in the Region.
Best practices sharing across Technology Service Asia Pacific in the Region.

Desired profile

Requirements
Degree holder
Experience of the end-to-end processes relating to Retail Banking and Wealth Management will be an advantage
A creative thinker who has a strong desire to challenge existing work practices and effect positive change to enable the bank to meet its strategic aims
Evidence of successful execution of the changes or improvements in Retail Banking and Wealth Management processes or procedures.
Outstanding interpersonal and stakeholder management skills
Excellent written and verbal communication skills
Strong influencing skills with proven ability to communicate effectively at all levels of management
Excellent analysis and problem solving capabilities applied with demonstrable impact in projects
Strong track record of applying influencing skills to motivate and engage key stakeholders to effectively implement business process changes with measurable financial and qualitative benefits
Experience and success in implementing change/ improvements in cross functional projects
Good knowledge and experience of Business Process Reengineering. Six Sigma training and qualification would be preferable
You’ll achieve more when you join HSBC.
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.