Sector Head, Funds

Job description

Banking Middle Office, Client Management Services business’s vision is to be a best in class shared services organization that is the center of excellence for client onboarding, client due diligence and data management for Global Businesses.  Its core principles are:
A valued, trusted business partner
- Client service excellence and business delivery is at the heart of everything we do. Truly insulate the RMs from all onboarding and maintenance activities.
Process excellence
- Continuous improvement of our control and client service process is part of our organizational DNA. High focus on process improvements to streamline the onboarding process, time to market and overall client experience.
One team / one goal with the Banking Front Office
- We are one highly integrated / connected team all working towards a common goal.
Transparent and Accountable
- Our performance and our values are visible for all to see / understand.
Banking Middle Office, Client Services include:
Client Facing Services – Client Management Team and Client Documentation Negotiation Services
Client Due Diligence Services
- KYC and Credit Services
Data Management Services
- Entity Data 
To improve business alignment and accountability to the Business, Banking Middle Office and Client Management Services has implemented a Client Sector Aligned Operating Model.  This model requires a Sector Head for each Sector and in each of the main Banking Middle Office, Client Management Services Sites (London, HK & NY).  The Sector Head will help in shaping this model and driving this forward.
 
The overall objective of the Sector Head role is to facilitate and own the delivery of the entire Banking Middle Office, Client Management Services proposition across new business, due diligence and data management on behalf of the FIG Funds Sector business.  The role is intended to operate with a strong commercial focus ensuring tight alignment to the objectives of the business, whilst enabling the right service to be delivered, at the right time, for the right price.
 
Principal Accountabilities
Responsible for delivery of the entire Banking Middle Office and Client Management Services proposition on behalf of the FIG Funds business. Own and manage the interface to business sector stakeholders and relevant Global Market sales & product teams.
- Lead a direct team of Client Managers who will work closely with the functional teams  across Client Documentation, KYCS, Credit Services and Entity Management etc. to effectively deliver Client Onboarding services to agreed PLA's.  This leadership role will require close collaboration with Functional Heads who will own the performance management of their team members. 
Sector Heads will be responsible for the day to day direction of resources spanning both onshore and the Global Service Centers and, as such, will have a significant contribution to team / staff performance management.
- Ensure the service proposition is delivered in a commercially sensible cost framework.  Continue to seek opportunities to improve cost efficiencies whilst maintaining and improving service levels against agreed PLA's
 High focus on identifying bottlenecks in the onboarding process and working closely with the teams/functions to drive forward process improvements that will streamline the process, improve time to market and enhance the overall client experience.
Impact on the Business
The sector head is the single point of contact for an efficient and successful onboarding process, being responsible for revenue goals and targets, commercial cycle times and world class customer service through the production of the BAU team and their direct involvement in the process.  All escalations, relationship building across our internal and external stakeholders and our customers will be a main focus of this role
 
Customers / Stakeholders
Internal/external stakeholders to the onboarding process. External clients, RMs, Markets, Functional Onboarding teams, Operations, CDS, Entity Maintenance, Compliance, Legal, Credit etc
Where appropriate to challenge and provide expert guidance to GBM Sales, Trading and Relationship team’s for the on-boarding process and drive through change to meet the objective of improving efficiency and timeliness of  turnaround times.
Develop pristine relationship with the RMs and the functional teams within the onboarding process. Be the trusted partner of the RMs to complete all onboarding and maintenance tasks and truly insulate the RMs from non revenue generating tasks.
 
Leadership & Teamwork
Lead and develop an effective team through communication, performance management, ownership/accountability, development plans and reward/recognition practices. Cultivate an environment that supports diversity and reflects the HSBC brand.
Develop very strong working relationships with the RMs and the functional teams within the onboarding process to achieve the revenue targets of the business.
 
Operational Effectiveness & Control
Accountable for ensuring the correct information is available to facilitate the whole onboarding process and that the information is collected and stored once wherever possible
Ensure the most effective process is being used e2e to support the requirements of the business and to meet the required controls, identify issues and gaps and put in place activity to resolve these
Ensure the onboarding standards are met based on the client, product and location of the request. Identify gaps and work with key stakeholders to resolve issues 
Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
Major Challenges
The overall objective of the Sector Head role is to facilitate and own the delivery of the entire Banking Middle Office and Client Management Services proposition across new business, due diligence and data management on behalf of the FIG Funds Sector business. The role is intended to operate with a strong commercial focus ensuring tight alignment to the objectives of the business, whilst enabling the right service to be delivered, at the right time, for the right price. The sector head will be responsibility to ensure the goals and objectives of the business are met while maintaining strict adherence to all internal and external regulatory requirements by closely managing  and monitoring the productivity, cycle times and quality of the onboarding cases processed.  Thorough coordination and collaboration with the functional teams with a high focus on accountability and execution is a very key component to the success of this role.
Management of Risk
Ensure employees apply compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
Promote an environment that supports diversity and reflects the HSBC brand.
Observation of Internal Controls
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
To implement the Group compliance policy locally by containing compliance risk in liaison with the Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.

Desired profile

Broad overall understanding of the full investment banking value chain and the context within which GBM Onboarding and Client Management Services operates
Exceptional organizational, planning and management skills
Good commercial and financial management ability with a proven track record and experience in a shared service model
Good overall knowledge of the Client interface / onboarding and associated processes within an investment bank
A delivery-focused commercial mindset.
Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all levels of the organization.
Good business and operational experience – good candidates are likely to have strong relationship management or operational management skills
Strong client facing and leadership skills with the capability to develop the solutions driven, high energy characteristics necessary to support the needs of the Business and the Sector Aligned operating model.
Solid and broad experience of  working at a senior level with large multi-project and multi-stakeholder programs in an international investment bank
A passion for excellence; both “doing the right thing” and “doing things right”
Able to build strong relationships with other functions and business units and to interface and influence senior managers in both GBM Onboarding and Client Management Services and the businesses it supports
Outstanding written and verbal communication skills both to individuals and when presenting to large forums
Ability to build a consensus at all levels within the organization
Ability to solve complex problems, challenge the status quo and suggest viable alternative approaches
A high level of drive to meet deadlines and targets
Ability to prioritize, be flexible and respond to changing environments
EEO/AA/Minorities/Women/Disability/Veterans