Scrum Master

Job description

first direct - IT Scrum Master


first direct is banking's best kept secret. We're a bank that absolutely has its customers at its heart – which is demonstrated through the amazing numbers of awards we win for customer service, not just in the banking sector but across all sectors. We were the UK's first phone bank and now we're fantastic digital business, powered by amazing humans.

And we only want to make that better. We have ambitious plans to make the most of our current market position to really grow the first direct business. To do this we're investing in building a best in class IT team. first direct IT work really closely with other business teams to ensure we create the right solutions for both the business and the customer and to support our strategic plans.

first direct is a member of the HSBC group and is one of the major contributors of profit to the Retail Banking & Wealth Management businesses (that's everyday banking and investments to you and me). Retail banking services over 50 million customers globally and offers a whole range of banking products and services.

HSBC's vision is to ‘Build banking's leading technology company' and first direct wants to lead the way.

The IT Scrum Master role will form part of the first direct IT Project Portfolio Management (PPM) Function. This function consists of IT Programme and Project Management; Agile Delivery Manager; Scrum Masters; IT Solutions Analysts; IT Business Analysts and Project Management Office.

The role of the IT Scrum Master is to act as a servant leader to the team, empowering them to make decisions and work collaboratively. The scrum master will facilitate the daily ceremonies and will remove impediments that prevent the team from delivering at pace to a high quality. They will track and record progress of the team and report risks and issues in line with agreed governance.

Your responsibilities will include:

·
Scrum Masters act as servant leaders to the team and facilitate the team to self-organise around prioritised work to ensure successful delivery of committed activities within each Sprint, resolving issues and blockers and escalation of these in a timely manner.

·
Scrum Masters facilitate their team in continuous inspection and adaption of both their product and their ways of working.

·
Facilitate and help organise team ceremonies such as daily scrums, retrospectives, sprint reviews and sprint planning events. They are also active participants and team facilitators in Portfolio Planning events.

·
Use of appropriate tools to ensure effective recording and management of the teams backlog items to provide visibility of activity and progress against committed backlog items.

·
Responsibility for ensuring SME are engaged at appropriate times i.e. ITSA and including core teams outside of first direct.

Desired profile

Qualifications :

The ideal candidate for this role will have the below experience and qualifications:

· 
Past working experience in a relevant role i.e. proven track record as Scrum Master or in the Management of Projects across the full delivery lifecycle.

·  Experience of working in an Agile environment.
· 
Practical experience of working with different channels, technology and architecture, such as APIs and micro services.

In addition to the details listed above, the ideal candidate will have a track record of:

· 
Past working experience of working on relevant systems i.e. JIRA, Confluence

· 
Role relevant qualifications, i.e. Scrum certifications, LEAN/Kanban, IC Agile or similar, SAFE 4.0 / 4.5 Qualification.

·  Knowledge of ITIL or ITSM framework is desirable

The base location of this role will be first direct 's offices in Stourton, Leeds.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.