Sales & Service Officer

Job description

Service and Sales Officer

Dubai, UAE

About HSBC

HSBC is one of the world's leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview

Achievement of targets in line with the group objectives through need based selling (EDRAS), acquisition of quality business and good customer service.

Duties & Responsibilities

· Maximize opportunity from allocated territory

· By building long term relationships with ‘key' contacts.

· By targeting competitors' quality customers and transferring them to HSBC.

· By identifying new business opportunities

· Provide efficient and personalized customer service

· By building effective relationships & referral business on a daily basis

· Improve customer perception and service standard by monitoring and reviewing procedures and reducing number of processing errors

· Compliance to legal and regulatory framework for reducing operational/reputation risk

· By ensuring lending within the UAE RBWM credit policy and acting within packaged lending guidelines

· By ensuring lending within the UAE RBWM credit policy and acting within packaged lending guidelines

Desired profile

Qualifications :

Experience & Qualifications

· Proven ability in Sales and building customer relationships

· Ability to identify customer needs and influence customers to take appropriate action to meet their needs

· An understanding of HSBC's Credit Policy and Lending Guidelines

· An broad knowledge of financial planning and defining customer needs

· A full understanding of referral processes

· An understanding of the Premier, Advance and Personal Banking Propositions

· Strong verbal and written communication skills

· Proven ability in making lending decisions in accordance with bank policy and guidelines

· A clear understanding of how value is created within the Premium segment, both for customers and the bank

Business Area (delete as appropriate)

Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?

We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.

Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC

• The chance to realize your ambitions

• Globally connected careers

• A strong emphasis on values

• Learning and development opportunities

• An inclusive, meritocratic culture

• Market-competitive benefits

Global Careers Opportunities

Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets