Review Team Manager

Job description

The Review Team Manager  role is based within the Business Review Centre in Bristol reporting directly to Senior Management, forming part of the Business Performance Department, which spans multiple locations and functions across the UK.
 
The role of the Review Team Manager  is to lead and motivate the team to achieve the performance and quality standards required for both internal and outsourced staff performing the review role. Identifying and tracking errors and taking pro-active actions to resolve them.
 
The business review centre is a high profile regulated evironment and has had a massive project upon it over the last year and spanning the  few years around a big review.   This has raised the profile of the department across the whoel or retail banking and wealth management and has allowed others within to grow and develop their careers internally.  This role specifically is going to be a more rewarding role and more valued one than the investment review one which previosuly had prior to the big review.  Customer reviews  - being reviewed by us, the department, and over a short duration and it will allow the individual to spend 6 weeks to two months developing the review and researching into the products so that we in the department understand what's going on and the outcomes to then liaise and explain to senior stakeholders to gain their support and then implement the new ideas. The  execution part develops quickly once all has been agreed and all finalises very  quickly in this area.  Working here is like a conveyor belt of change and being involved  with constant  high profile stakeholders and allows you to work closely with business managers and learn the full product life cycle and raise one's profile across the areas.  One review example could be on bank account and another one around  credit cards and you ultimately will help shape  what the product is going to be look like.  Its a less operational role and  you will be able to shape and build projects and creative elemnts to this role so creative elements are there.  You will get the chance to also work closely with the product owner and understand the custmer base and getting it right for them and making sure it's well thought through.  Lots of exposure  to the ways things happen at HSBC and how it's run and who makes the decisions.  The progression path - theyre going to be in control of that. They’re going to have more exposure to CVM and Legal and other departments and could stay long-term in Business Performance (BP)  and get more exposure here in the cnetre and raise their profile and be able to network across the board and also can see the whole of the BP. 
 
Your responsibilities will include:


building and maintaining satisfactory working relationships with our customers (including stakeholders).  Sharing best practice, raising issues, concerns and learning points to appropriate parties.

Complying with Financial conduct Authority requirements to maintain competence in accordance with the relevant Professional Standards Scheme

driving performance ensuring that milestones are achieved on time and within quality standards.

Ensuring suitable and appropriate skilled resource is maintained within the team and appropriately accredited

Undertaking and overseeing the periodic checking of cases to ensure quality and consistency

being responsible for managing a team of Reviewers undertaking a high risk regulatory review of product sales
 

Desired profile

The ideal candidate for this role will have:


Relevant product knowledge including knowledge of Core Retail Products or wealth or equivalent

Past working experience in a relevant role, i.e. ideally need to be in a team managerial or similar role and understand project management and / or wealth products or similar within ideally a retail banking capacity.

Relevant product knowledge including knowledge of Pensions, Mortgages Protection, and / or Investments, Financial Services product knowledge.  is desirable but not essential

Experience working in relevant market/context, i.e. Regulated Products/Wealth Management is desirable but not essential

Role relevant qualifications, i.e.QCF Level 4 Diploma in Financial Planning or equivalent according to the CII.  is desirable but not essential

Past working experience in a relevant role, i.e. Retail Banking Management/Sales Manager/Financial Planning in a project management or branch management role capacity.  is desirable but not essential

A desire to find ways to continually improve the service delivered to customers

A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change

Proven experience of leading others and creating an environment that supports and inspires people to develop and deliver

Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations

Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results

Promoted and led best practice in risk and compliance management in a similar organisation
The base location for this role is Redcliffe Quays,  Bristol.
 
At HSBC we are open to different ideas and cultures, connected to our customers, communities and each other and dependable, we do the right thing. These are the values that guide us every day. We seek to recruit people who share these values and will help us to sustain them.
 
Key search words: Business Review, Quality Tracking, Quality assessment, Competency Assessment team Management, QCF Level4 Diploma, Wealth, Business Performance, Bristol, Review, Team Manager, Line Manager, Sales Manager , Area Manager, Business Review Centre, Case reviewer, financial planning diploma
 

About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.