Retail Business Banking Lending Fulfillment Sale Support Officer Shanghai HSBC China

Job description

Retail Banking and Wealth Management (RBWM)

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

​Provide high quality sales support to RMs and support RMs to deliver better customer experience
· Understand credit policies and procedures to make the process smooth and efficient
· Coordinate RMs and stakeholders to ensure the documents are fully prepared
· Communication with clients for necessary information collection, answering enquiries, facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact.
· Support RMs to manage administration works including data input, report generation, ect.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

KNOWLEDGE/EXPERIENCE

• University degree or above;

• Commercial banking knowledge and awareness;

• min 1 years working experience in Retail Banking or Commercial Banking;

• A record of successful accomplishment in providing consistently outstanding customer service;

• Proven record of delivery within challenging timescales.

SKILLS

• Stakeholder management (External & Internal);

• Good verbal and written communication skills at all levels;

• Excellent planning, organization and time management abilities;

• Ability to be flexible, manage priorities whilst remaining calm under pressure;

• Drive and resilience with a “can do” attitude;

• Ability to work collaboratively and independently when required;

• Ability to manage difficult conversations with customers;

• Attention to details;

• Diligence in formal written communication.

You'll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCHXI/WZ

Issued by HSBC Bank (China) Company Limited