Relationship Support Manager - Business Banking

Job description

Global Vision. Local Focus.

Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organisations can match. Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures. You will be motivated to aim for your highest aspirations, and enjoy the rewards of belonging to a diverse and growth-driven culture.

Canada is a priority market for HSBC. We remain focused on growing customers locally with our unique products, and we offer a full suite of solutions developed from our global connectivity and network. HSBC has the institutional strength, capacity and commitment to support our Canadian client's requirements here and around the world. Employees who thrive at HSBC are service focused, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement, while having the industry expertise and business acumen to deliver.

About Commercial Banking

HSBC Commercial Banking operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from small enterprises to mid-market companies and large multinationals, providing them with the tools they need to function efficiently. These include trade and receivables finance, global liquidity and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.

A day in the life of an Relationship Support Manager - Business Banking include the following:

· Play a direct role in identifying and meeting existing and prospective customer needs, delivering value to the customer and ensuring that we treat customers fairly in all that we do.
· Support the Relationship Manager (RM) in the optimization of their contribution towards the Commercial Banking Annual Operating Plan, build sustainable customer relationships to improve engagement, triage product sales opportunities, and coordinate product fulfilment.
· Analyze financial reports and MI of customers and prospective customers, managing credit applications and customer presentations.
· Work with the RM to develop and research a target list of prospective companies.
· Assist in the coordination of Product Partners and other Group entities to develop solutions which meet the needs of the customer, monitoring SLAs and managing customer expectations.
· Work with the RM in preparing and delivering Strategic Business Conversations and completing Strategic Business Reviews to ensure that we fully understand the customer's plans and needs and provide appropriate solutions.
· Identify, monitor and appropriately escalate credit risk.
· Manage the risk portfolio rating and quality and provide ongoing risk monitoring including Anti-Money Laundering (AML) alerts. Escalate risk concerns, including AML and other Financial Crimes Compliance alerts.
· Build strong relationships with Global colleagues to ensure a joined up approach in identifying cross border opportunities where these meet customer needs.
· Ensure credit and operational quality is not compromised in the pursuit of income.
· Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
· As first line of defense, effectively identify and manage applicable money laundering (ML), terrorist financing (TF) and sanctions. Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
· Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:

·  Total of 1-3 years of commercial banking experience; Bachelor's degree preferred but not essential
·  Aptitude to work in a customer focused environment
·  Ability to thrive in a global context with a multi-cultural environment.
·  Proven strong analytical and finance skills
·  Excellent communication and interpersonal skills
·  Ability to be proactive and can think and act steps ahead
·  Proven ability of working effectively in a team environment and autonomously
·  Understanding of risk management
·  Superior credit knowledge
·  Effective organizational and time management skills
·  Commercial awareness, including economic, cultural, procedural and regulatory issues
·  Working knowledge of the trade cycle and business processes involved when importing and/or exporting
·  Ability to interact with all levels of commercial customers.

HSBC Proud

In 2017, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine for the seventh consecutive year.

Here are some of the reasons why:

·  Career Development: Within your current role, as well as Canadian and international opportunities.
·  Company Reputation: Offering prestige, strength, and longevity.
·  Business Growth: Underpinned by our drive, and the highest banking standards.
·  International Connectivity: Opportunities to network and build global relationships.
·  A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization.
·  Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make.

Learn more about HSBC

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the leading international bank in the country. We help companies and individuals across Canada to do business and manage their finances internationally through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management. HSBC Group - one of the world's largest banking and financial services with assets of US $2,492bn at 30 June 2017. Linked by advanced technology, HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.