Relationship Support Analyst - Corporate Banking

Job description

The Relationship Support Analyst role is based within Commercial Banking.

HSBC provides financial services solutions to Mid-Market Enterprises (MME) with sophisticated domestic and cross border banking requirements in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, HSBC is positioned as an essential partner to customers seeking to maximise their potential internationally, offering streamlined business access to HSBC's international network and broad range of market leading banking products and services.

The Relationship Support Analyst - Corporate Banking role assists Relationship Managers (RMs) in building relationships by identifying and meeting existing and prospective customer needs. This role is responsible for identifying product and service opportunities, carrying out customer research, financial and credit analysis and helping the RM prepare for customer meetings. Other fundamental parts of the role include credit analysis, co-ordination of credit applications or renewals and risk escalation management. In the absence of the RM, the role holder will act as the focal point for the relationship, products and services.

Your responsibilities will include:
· Provide a wide spectrum of support to the Relationship Managers (RMs) to enable them to meet customer needs, improve client engagement and maximize operational efficiency
· Enable proactive client management by attending client meetings with Relationship Manager as necessary and acting as the first point of contact for customers on daily credit-related enquiries
· Prepare appropriate analysis, proposals and presentations to prospective customers
· Support the RM on day-to-day activities including client planning, pipeline management, coordination with product partners and ensuring data and call reports are accurately and timely updated
· Undertake financial, credit and profitability analysis, and prepare the accounts remarks
· Support the RM with third party liaison, including discussions with external lawyers and values
· Work closely with Service Delivery and co-ordinate the end-to-end credit process, review their deliverables and resolve issues
· Monitor credit risk including concern lists and credit control reports, and analyse management information
· Provide ongoing risk monitoring in areas concerning Global Standards and Anti-Money Laundering & Sanctions alerts, and act as an escalation point for risk issue response
· Ensure consistent application of Group Policy and adhere to regulatory, financial, and legal standards to minimize business and reputational risks
· Become fully involved in negotiations and pitches to clients alongside the RM to optimise the potential value of client relationships and deliver solutions, products and service appropriate to meet client needs and improve engagement
· Support the RM assigned portfolios to achieve plan whilst also ensuring operational integrity and compliance
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
· Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
· Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
· Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
· Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together
· Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures
· Continuously monitor and gather information from relevant sources to assess potential impacts and identify risks, necessary changes and business opportunities
· Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance

Desired profile

The base location for this role is Southampton

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.