Re-Engineering and Production Management Consultant HSBC China

Job description

HSBC Technology and Services
HSBC Technology and Services is a pivotal part of the Group, responsible for seamlessly integrating technology platforms and operations with the aim of redefining customer experience and driving down the unit cost of production. Providing solutions that connect people, devices and networks across the globe, the function combines domain expertise, process skills and technology to deliver unparalleled business value, quickly addressing market changes and facilitating the development of profitable customer relationships to keep HSBC ahead of the competition.
 
We are currently seeking an experienced professional to join our team.
 
In this role, you will:
- Support HOST country operations teams focus on improving productivity, efficiency, and service quality across all operational locations in-country, and improve production efficiency sustainably
- Support the roll out of key production-measurement tools, such as Electronic Time Capture System (eTCS), Input Quality Monitoring System (IQMS), forecasting and capacity planning to HOST and other support functions
- Support the roll out of REPM technical training courses and encourage operations staff to get involved in Play-your-part, accreditation to Yellow and Green Belt Six Sigma, and LEAN standard
- Analyse and improve customer facing processes using the established Six Sigma and LEAN methodology; and use the data established by the project management tools
- Streamline and re-engineer end-to-end processes facilitate the execution of  migrations to offshore locations, and ensure the adherence to Migration methodology
- Facilitate the execution of  migrations to offshore locations according to Migration methodology
- Maintain Full-Time Equivalent (FTE) data integrity, static data update, cataloguing of processes to FTE by business service, and publishing a monthly tracker of FTE in country, reconciled with PeopleSoft and local Finance
- Coordinate and support all automation activities and opportunities within HOST and other areas of the Bank