Quality Control Officer

Job description

Quality Control Officer - Isle of Man

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Isle of Man, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Quality Control Officer.

The Quality Control Officer role is based within the Isle of Man Contact Centre Account Opening department and will report into the Risk Manager. The role of the Quality Checker is to work closely with the account opening teams to review the applications and profiles to ensure in line with regulatory, compliance and procedural requirements.

In this role, you will:

·
Perform quality checks on KYC profiles for sign off in accordance with external regulatory requirements, internal control standards and group compliance policy.

·
Support Account Opening teams to produce high quality know your customer information and documentation.

·
Proactively work with Team Managers, MI Analyst and Trainer to identify trends and recommend solutions.

·
Plan and prioritise work appropriately considering importance, urgency, customer and business impact.

·
Champion and embrace change and innovation in the team.

·
Ensure knowledge of regulatory, control and procedural requirements remain up to date including AML, KYC, Sanctions, FATCA and CDD.

Desired profile

Qualifications :

To be successful in this role you should meet the following requirements:

· 
High attention to detail coupled with the ability to take a risk based approach.

· 
A desire to find ways to continually improve the service delivered to customers (both internal and external customers)

· 
Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

· 
Experience working in a similar /relevant environment(s).

· 
Be knowledgeable of domestic banking systems (i.e. Browser Main Menu)

This role is based in the Isle Of Man.

For further details and application information please click “Apply”

You'll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.