Strategy & Planning Manager - Propositions

Job description

The Propositions Manager - Portfolio Management role is based within Customer Value Management, RBWM.
 

The roleholder will be responsible for supporting the Senior Manager Strategy and Planning in management and development of the MI and Planning to support both the Advance and Mass Market customer propositions in building, tracking and achieving the annual Customer Operating Plan and Ad-hoc projects to raise strategic issues for consideration at a Senior Management level.
 
The broad nature of the role demands a high calibre individual capable of dealing simultaneously with a range of issues and projects.  Flexibility, adaptability and solid time management are required as tasks are unpredictable, complex and time sensitive. 
Your responsibilities will include:
 
Portfolio Performance Management

Analyse customer data and insight across different customer propositions and products, aiming to identify opportunities to grow and retain customer value.
Work closely with Analytics, Finance, Business Performance and Product teams, to grow relationship banking, enhance retention and increase customer recommendation.
Analyse information gathered to develop strategies that increase the customer base and our share of wallet, improve retention and grow market share.
Review and enhance understanding of our customer base using existing and other insight tools available                     
Strategy Implementation Tracking
 

Supports Customer Operating Plan and Annual Operating Plan cycles, across RBWM
Monitor assigned key Strategy and Planning programmes to ensure quality implementation and high quality reporting as appropriate
Produce robust and balanced analysis/recommendations on issues/projects for Senior Management
Complete ad-hoc projects and tasks assigned in a timely and effective manner and pro-actively raise strategic issues for consideration
 
Leadership
 

Contribute to the strategic thinking and activity in the wider Strategy and Planning
Enhance Strategy and Planning’s reputation as a function that leads in strategy definition and implementation and as source of quality resources
Actively build strong relationships with key partners in CRM, Marketing, Proposition and Product teams, as well as broader RBWM stakeholders
Be an advocate of the Customer Plan ethos, driving the vision and the changes required, with pace and commitment.
 

Desired profile

The ideal candidate for this role will have the following skills and experience:

Ability to think strategically and to innovatively shape and communicate new concepts.
Analytical and pragmatic; solid time management and presentation skills
High energy and enthusiasm
Deliver concise, accurate, effective and timely communication
Commitment and contribution to overall team performance
Straight forward approach to data collection and analysis ouput
Financial Modelling and preparation of ‘what if’ P&L scenarios to support Planning and Strategic decisions.
Ad hoc projects and financial analysis to support key business decisions.
Preparation and review of monthly Financial and Performance reports.
Ability to interact and influence at peer and senior levels of the organisation
 
In addition to the details listed above, the ideal candidate will have comprehensive knowledge of regulatory environment in the UK with the ability to think strategically and to innovatively shape and communicate new concepts. They will also be very comfortable interacting with and influencing at, peer and senior levels of the organisation.
 
The base location for this role is 8 Canada Square, London.
 
At HSBC we are open to different ideas and cultures, connected to our customers, communities and each other and dependable by doing the right thing. These are the values that guide us every day and we seek to recruit people who share these values. We are also committed to increasing opportunities for our employees to work flexibly and welcome job share or flexible working applications.
 
Key search words: London, Head Office, CVM, RBWM, Customer Value Management, Propositions Manager, Portfolio Management, Data Analysis, Analyst

About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.