Programme & Project Services Analyst

Job description

The Programme & Project Services Analyst role is based within HR Change Delivery in Human Resources.
 
The Programme & Project Services Analyst provides support to a Programme Manager or leads the Project Management Office (PMO) of a Project, this role provides assistance to the Programme/Project Manager to successfully deliver the programme from definition to closure. They will act as a source of guidance, governance and metrics on projects supporting the Project/Programme Manager for strategic decisions. They are responsible for following the GCD Business Transformation Framework (BTF), using standard project management tools such as Clarity and working closely with their colleagues in GCD Management Services.
The vision statement for Change Delivery is “To be the businesses’ primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC
 
Support Project and Programme Managers to manage change through project delivery. The projects will typically have a clearly defined output, fixed start and end date with a well-defined development/delivery path. Projects may be stand alone or part of a Programme.
The jobholder will be expected to exercise independent initiative in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks.  He / She will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct.
 
The role holder will operate within the usual authority limits for a Programme & Project Services Analyst. This is an opportunity to work in a high performing team on one of the top 3 programmes currently underway in the Bank. There are opportunities for continuous development in this role.
 
Your responsibilities will include:
 
Value Creation
Demonstrates working knowledge of GCD Programme/Project Management Framework, supporting the creation of detailed plans including key activities and milestones
Supports the Programme / Project Manager in defining required scope, quality, cost and effort
Understands the impact of change requests to scope, time, budget or effort and helps identifies the new requirements to deliver the project successfully
Tracks progress against the plan, looking ahead and removing roadblocks to delivery. Ask questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
Tracks Risks and Issues through appropriate tracking and involving key members of the programme/project team as appropriate
Tracks and reports financial performance metrics and builds budget control to manage expenses
Facilitates development of communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery
Establishes and updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and suggests corrective actions
Keeps focus on the medium and long term goals and the Group’s values particularly when under short term pressure
Operational Performance
Assists with the development and monitoring of a well-defined programme/project plan, identifying the key milestones and assist in the assigning of role/task responsibilities
Assists the Programme / Project Manager with programme/project mobilisation including activities such as onboarding resources and setting up the Clarity plans
Work with Programme / Project Manager to provide project governance and compliance, identifying and raising issues when necessary, monitoring tollgates and budgets as well as maintaining programme/project change control
Helps ensure the programme/project team follows all quality assurance processes, Global Change Delivery Frameworks and the use standard tools.
Tracks, reviews and controls programme/project progress and performance at clearly defined points in the process ensuring the project is delivered on time, within budget; anticipating potential risks and issues, assisting with putting mitigating actions into place to prevent delivery stalling and escalating as appropriate
Demonstrates understanding of analytical tools and techniques to prepare and analyse management reports identifying factors that are putting the programme off track, monitor and share progress with stakeholders
Support the Programme / Project Manager with closure activities, including post project review and handover
Is organised, plans their work and delivers on time / keeps commitments
Produces deliverables of a high quality (well structured, insightful, no errors) and with sufficient review time and appropriate response to feedback
Capability and People Development 
Acts as a good team member and shows a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g. taking time to help others, respects others ideas, wants to move forward)
Shows high standards of professionalism in the quality of written and personal communication, especially in front of the business and delivery partners
Shows flexibility and willingness to apply themselves to different tasks; does not need constant supervision
Helps the Programme / Project Manager to create to a positive work environment for the project team
Supports good project induction and orientation – i.e.  assist new team members to understand the project context and content, the importance of stakeholder management and wider project goals
Maintains personal and professional development, increasing professional knowledge and skills experience
Demonstrates self
- awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development

Desired profile

The ideal candidate for this role will have:
Relevant product knowledge including knowledge of Understanding of Global Change Delivery Business Transformation Frameworks, methodologies and best practice techniques
Experience working in relevant environment/s, i.e. Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders
Experience working in relevant market/context, i.e. Understanding of the purpose, value, culture and fundamentals of Global Change Delivery
Past working experience in a relevant role, i.e. Understanding of the project lifecycle
Role relevant qualifications, i.e.
Evidence of self-development e.g. working through appropriate curriculum, Certified Associate in Project Management (CAPM), PMP training or certification
- Optional, Prince2 – Optional is desirable but not essential
Experience of using relevant software packages, i.e. Sound Knowledge of MS Office suite is desirable but not essential
A flexible and adaptable approach to change and will support others to respond in a similar way
Achieved targets and met expectations whilst supporting and encouraging others to do the same
Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
Supported project teams/managers, showing an understanding of the basic principles of project management
The ability to understand and interpret straightforward financial data
 
In addition to the details listed above, the ideal candidate will have:
 
Experience
Project management skills and experience, including examples of the delivery of on time and on budget – a driver with bias towards delivery at pace and controlling project outcomes
Experience of working in a banking environment and change projects
Evidence of strong communication and influencing skills
Good verbal and written communication skills and some experience in face to face presentation
 
 
Capabilities
Planning and Plan Management
Risk and Issues Management
Decision Making
Leading self and Others
Change and Implementation Management
Financial and Budget Management
Tracking, Reporting and Governance
Stakeholder Management
Resource and Team Management
Delivery at Pace
Achieving excellence
Collaboration
Embracing Change
 
The base location for this role is 8 Canada Square, London.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
Key search words: PMO Analyst, Project Support Analyst, Programme Support Analyst, Data Analyst