Principal Architect – Enterprise

Job description

Role Title: Principal Architect - Enterprise

Business: Information Technology

New or Existing Role? New

Grade: GCB3

Role Purpose

The Principal Architect – Enterprise will work with the leadership of the Business and IT, helping them define their technology vision and strategy. The requirement for the role is to take accountability for the overall enterprise architecture needs of the Retail Banking and Wealth Management organisation. This role will be one of the principal protagonists of enabling strategy to be realised across the technology estate, including shaping of strategic investments, driving the adoption of Group architecture practices and ensuring that other business functions and services are aligned and integrated across shared services and platforms.

The following abilities are critical imperatives of the role:

· Be conversant and comfortable in discussing technology strategy at senior levels of business leadership.

· Define and present and RBWM enterprise architecture in various forums, ensuring the strategy and technology roadmaps are visible both internally within RBWM and externally to other functions within the Group.

· Map strategic direction to regional needs and show how individual markets will consume and benefit from new capabilities that are rolled out.

The role will be fundamental in unifying various streams of technology transformation with particular focus on improving the end to end customer experience across the various channels.

The candidate will support the Chief Architect define and maintain a holistic approach to our enterprise strategy and deliver strategic insight, innovative and creative thinking that helps drive business growth.

Key Accountabilities

Impact on Business

· Help the business define an enterprise-level technology change portfolio that is coherent and enables delivery of the global business strategy. Decomposing bank strategy into definable capabilities that enable domain and market growth, or where appropriate, shaping the programmes and key operational principles required to undertake complex change across business areas.

· Reduce the cost of deploying change across the enterprise.

· Lead the development and implementation of architecture strategy and standards.

· Validate each domain / market target state roadmap, enriching the aspiration to ensure the balance between discrete needs and group wide direction are incorporated.

· Influence architecture and design within the architecture discipline, including ensuring that the target for architecture is implemented consistently across the CIO function and drive the realisation of strategy.

· Consult on new best practices, processes, operating model, techniques, products, services, technologies and standards where needed against identified use cases, via the appropriate governance bodies.

· Work with fellow peers and senior colleagues to ensure vitality across the team and share the responsibility of adapting the capability and its people to the high degree of change and challenge that the market is driving.

· Stay abreast of technology trends and advise business/CIO/Chief Architect and the Business about potential benefits/impacts.

· Lead and drive operational excellence on the full architectural life cycle and provide guidance to development teams to ensure quality technical deliverables.

· Identify all forums and communities requiring retail bank enterprise architecture and strategy representation and drive the agenda around both overarching compliance and specific innovations needed.

The ability to interact at executive level within the Business as well as Technology is critical to the success of this role.

Our ideal candidate will be a proficient senior architecture leader with passion, imagination and demonstrable experience for initiating and seeing through disruptive change, collaborating with agile development teams, and helping establish a strong DevOps culture.

Customers / Stakeholders

· Relevant executives of the RBWM Business

· Relevant executives within the business and partner organisations

· The RBWM CIO(s) aligned and affiliated to each product owning area and strategic function

· Technology leadership within HSBC Group

· Development leads and engineering teams

Leadership & Teamwork

· Deliver strategic leadership and management for critical RBWM Architecture ‘Discipline' whilst balancing a personal and authentic leadership style to educate, inspire, motivate and mentor teams, creating a sense of community amongst the disparate members of the technical areas.

· Deliver a highly effective cross-functional leadership across diverse populations, regions and markets globally building strong working, effective stakeholder relationships and engagement across all teams.

· An excellent communicator with ability to translate strategies, planned and managed approaches, methods and tools and operational plans globally.

· Strong commercial acumen, judgment and expertise across all aspects of area of responsibility.

· Demonstrates strong resilience and tenacity with highly effective influencing, persuading and negotiating skills.

· Accustomed to managing a high level of ambiguity across geographies, markets, products and services and delivering clear decisions and direction

· Results-driven and relentless in achieving and exceeding business results, effectively exercising pragmatism when required, to deliver the right business outcomes.

· Managing regular business performance management reporting, review and communications cadence with global teams to ensure technical and business outcomes are met within the defined governance structure.

Role Context

HSBC has already invested more than a billion dollars into positioning itself as a global leader in technology led banking, driving innovation and transforming our digital capabilities. We have over 34 million Retail Banking and Wealth Management (RBWM) customers worldwide. RBWM spend in excess of one billion dollars per annum in change and run activity to support its global business and partnership ecosystem.

Our strategy includes developing new mobile and online experiences, where we are using digital technology to build the relationship with our customers, building and continually improving our underlying technology and security platforms and innovating our propositions. We are taking advantage of technology and new trends to ensure a truly personal and relevant end-to-end customer experience is at the heart of our drive to continue to innovate and compete effectively in a mobile, data-driven world.

We are leveraging our size in the markets we operate in to drive further growth. The definition of a technology strategy that underpins our ability to safely serve customers as we grow, is a critical contributor to success.

We are transforming the Retail Bank & Wealth Management Architecture function to lead solutions at a global and market level and help the business set direction and strategy at all levels. Our immediate priority is to deliver a holistic strategy across all of our functions and services, which enables product owning businesses / domains and our customer driven market ecosystem to adopt / integrate with Group wide architectures and systems and help accelerate the pace of change that they deliver to their customers.

To deliver against this vision, we are looking for a collaborative leader with the spirit to make change happen and champion bold new ideas that will continue to transform the experiences of our customers.

Our commitment : ‘Together we thrive'

We are committed to enabling a thriving environment where people are valued, respected and supported; where different ideas, backgrounds, styles and perspectives are actively sought out to create business value; and where career advancement is based on objective criteria.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications

Deep experience of large business critical transactional systems in Digital media or retail, Financial Services or similar industries comprising of the below aspects:

High Level & Holistic Capabilities sought:

· Experience in digital and broader architectural transformation, applying solutions from experience in decomposing monolithic solutions and methods to manage technical legacy.

· Ability to understand, articulate and translate customer journeys into technical design, leveraging API and micro-service architecture techniques.

· Experience, knowledge and understanding of enterprise level software development and API based integration e.g. Mulesoft

· Participate in technical design and oversee all technology related issues of cloud-native product development, building a micro-services based architecture, promoting API reuse and managing down technical legacy across the enterprise.

Ways of Working Experiences sought:

· Experience of Agile principles and processes and leading teams in agile at-scale methods using DevOps tools and processes.

· Understanding of and practical experience working with DevOps toolsets and frameworks.

More extensive technical knowledge and experience sought:

· Experience of enterprise level software for scale delivery working in digital domains where multi deployments of security and processes are key factors.

· Specialist cloud-based technology at scale and cloud solutions cloud solutions which include AWS, Azure, GCS, as well as on-prem cloud and up to date on cloud development trends.

· Sound knowledge on Digital-related technologies such as everyday banking services, as a platform, dynamic content management, payment services (e.g. Apple Pay, Android Pay, PayM), social media channels (e.g. Facebook, Twitter, WhatsApp and WeChat), etc.

· Understand channel applications and integration components, common digital and traditional integration technologies

· Identify key system architecture components, propose and help teams build solutions that unblock deployments.

Key HSBC Role Capabilities [non-technical]

· Lead People

· Problem Solving and critical thinking

· Innovation & Idea Management

· Maximising Business Performance

· Business analysis and design

· Leading and Improving business systems

· Influences and challenges Stakeholders

· Working in a dynamic environment

· Engaging with Customers/Stakeholders/Colleagues

· Shapes and Drives the Right Working Environment



Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on-going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.
This role has been designated as an Enhanced Vetting Role.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies

We are an equal opportunity employer and are committed to creating a diverse environment.

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