Premier Associate

Job description

Contact Centre Agent (known as Premier Associate internally), Jersey (0000E5J6)

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Premier Associate

The Jersey contact centre serves Premier customers around the world, with a key focus on delivering outstanding customer service.

We are looking for 10 customer centric contact centre agents to start in our May 2020 academy. Upon joining HSBC you will be provided with a 6 week training academy in which you will learn how to be successful in your role through a mixture of classroom, on-line & practical training.

This exciting role is based in within our Retail Banking and Wealth Management services. Joining our team will provide you with a range of career opportunities which can see you progress to management or specialise in other areas such as financial planning, Premier and commercial banking.

In this role, you will:

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Receives general inbound customer calls in a contact centre environment.

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Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible.

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Listens to the customer and establishes needs.

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Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.

Desired profile

Qualifications :

To be successful in this role you should meet the following requirements:

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Excellent communication skills and is polite and friendly at all times

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Must be flexible, customer centric and have the ability to thrive in a team environment

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Open to working flexible shifts

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Ability to work in a high-volume, fast paced environment is required

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Proficiency with computers and basic software packages

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Reliable with an efficient mindset

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Previous experience in a customer service environemnt

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Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order

You must have ‘entitled' or ‘entitled to work' Jersey residency status to apply.

This role offers varying shift patterns which are discussed at interivew stage.

You'll achieve more when you join HSBC.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies .
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