PMO Assistant Manager - HAT-GL3871-3532-190617

Job description

Role Title: PMO Assistant Manager

Business : FCR Transformation

New or Existing Role : New

Grade: GCB5

Immediate Supervisor: Senior Portfolio Lead

Location : London

Role Purpose :

Leads one of the PMO Sub functions, Regions and/or one of the PMO Strategic initiatives. The role has a global remit supporting various functions. The role leads the definition, implementation and governance of methodologies, process & tooling for Service Change.

The PMO Lead will need to communicate effectively with a wide range of project stakeholders and partners, ranging Managers to Executives.

In addition to leading PMO sub functions they may also have line management responsibility for other PMO Leads and PMO Specialists.

Key Accountabilities :

Impact on the Business/Function

• Driving Sustainable Growth. Identifies and acts on opportunities to improve efficiency and grow revenue sustainably

• Achieving Excellence. Plans and prioritises their own and/or others work, ensuring alignment with business needs and efficient use of resources

• Project Management. Translates business objectives into high level project and programme plans, agrees priorities and sets out roadmap for project delivery

• Makes considered decisions with factual and coherent recommendations, benefits and implications

Customers / Stakeholders

• Customer Focus. Effectively engages customers, colleagues and stakeholders to build a trust-based relationship and deliver a connected service

• Strengthen Stakeholder Relationships. Builds rapport and trust to encourage stakeholders to consider the organization's proposition

Leadership & Teamwork

• Collaboration. Communicates in an honest and open way to establish rapport and build useful relationships with people

• Innovation & Idea Management. Treats problems as an opportunity to generate creative ideas

Operational Effectiveness & Control:

• Managing Risk Responsibly. Embeds efficient risk and compliance processes and procedures into business as usual practices

• Process Reengineering. Identifies end-to-end re-engineering opportunities across the business

• Change Portfolio Definition & Planning. Identifies opportunities for change and generates demand for the portfolio by supporting conversion of ideas into projects and programmes

• Anticipates and identifies legal, regulatory and compliance risk, ensuring appropriate an timely action is taken to mitigate them

• Promotes and manages relevant monitoring and reporting requirements within their team

• Defines, shapes and recommends creative solutions options, weighing risk/reward

Management of Risk:

Responsible for the continual assessment of operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.

Demonstrates compliance with HSBC Bank plc Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.

Observation of Internal Controls :

Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business activities associated with the role, specifically HSBC Bank plc internal controls and compliance policies and manuals.

Desired profile

Qualifications :

• Scale of Governance, Methodology or Tooling – PMO Specialist drives the implementation and performs monitoring of Business Change Implementation Governance, Methodology and Tooling globally under the direction of the PMO Lead

• Complexity of Governance, Methodology or Tooling – PMO Specialist will implement and monitor Governance Methodology and Tooling across multiple methodologies, tools and processes globally, under the direction of the PMO Lead

• Diversity of Stakeholder Management – The PMO Specialist will perform stakeholder management for a range of people ranging from Level 3 Senior Executives through to Level 6 Project Managers, PMO Specialists and 3rd Party Partners, based on a communication strategy defined by their PMO Lead

• People- The Role holder will have no line management responsibility