PMO Analyst

Job description

Role Title: PMO Analyst

Business: Legal and Compliance

New or Existing Role? Existing

Grade: GCB5

Role Purpose

· The Global Standards (GS) Programme has been formed to enable HSBC to develop and deploy consistently across the globe, the highest or most effective standards for Financial Crime Compliance, which includes Sanctions, Anti Money Laundering and Anti-Bribery and Corruption.

· The Financial Crime Risk Transformation (FCRT), UK was established to ensure definition and execution of a programme of work that will ensure HSBC meets its regulatory commitment and builds those effective FCC standards.

· The Deferred Prosecution Agreement (DPA) requires HSBC to strengthen its systems and processes to support the execution of our Sanctions and Anti-Money Laundering obligations. The key areas of focus across the Programme are transaction monitoring, transaction screening and customer screening. These are pre and post event monitoring systems and processes to identify and report money laundering activity and/or compare transaction or customer detail to sanctions checklists.

· FCRT exists to define and implement systems and process operating models globally across Sanctions and Anti Money Laundering activity to ensure HSBC meets regulator and DPA commitments as well as developing the highest and/or most effective FCC standards and to deploy them consistently across the globe.

· The FCCT PMO Analyst will:

· Support programme governance and reporting, ensuring high-quality deliverables aligned with the Global Standards central PMO controls framework

· Support across all aspects of the PMO work, but with particular focus on preparation of documentation for governance meetings, report compilation and RAIDs governance.

· Support the FCC Programme SharePoint Administration and document repository.

Key Accountabilities

Impact on Business

· Prepare meeting decks for key governance meetings and other meetings as required

· Ensure key governance meetings are supported, appropriate actions and minutes are taken

· Create draft status updates and external reports from weekly updates produced by sub workstreams for review and sign off by the Programme or Project Manager

· Assess, challenge, manage and drive resolution of key programme RAIDs

· Manage the framework for storage of all workstream deliverables (products and evidence) and other documentation

· Support other workstreams and PMO activities as directed by the FCC PMO Lead and/or Programme Manager.

Customers / Stakeholders

· Build strong relationships, adopting a joined up approach, to support execution of the FCC programme at pace and with minimum conflict

· Support the identification of the stakeholder goals and effectively manage their expectations, addressing any misalignment

Leadership & Teamwork

· Build ‘trusted advisor' relationships with internal customers at a global and regional level to understand their objectives

· Understand and manage client/stakeholders' requirements and expectations to ensure customer satisfaction

· Accept overall responsibility and accountability for deliverables as required

Operational Effectiveness & Control

· Under the direction of the Portfolio Manager and PMO Lead, drive adherence to the GS central PMO programme control framework at Global, Regional and Country level

· Drive development of consistent and timely documents

Major Challenges

· Global nature of the programmes and resulting complexity of stakeholder management

· Significance of meeting the demands of HSBC obligations to the various global regulatory bodies for the workstreams across all Programmes

· Cross-business line networks and complexities demanding single global solutions by client type

Role Dimensions

· The jobholder will be required to contribute to an intelligent and effective PMO which will be responsible for supporting and driving forward the Global Standards FCC programme workstream.

Management of Risk

· Maintain awareness of operational risk and minimise the likelihood of it occurring. This includes its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.

Observation of Internal Controls

· The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

· The jobholder will contribute to implementation of the Group compliance policy by understanding compliance risk in liaison with the relevant Compliance Department. The term ‘compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.

· This will be achieved by adhering to all relevant processes/procedures and by liaising with the Compliance department about new business initiatives at the earliest opportunity.

Desired profile

Knowledge & Experience / Qualifications

Experience / Education

· 2-4 years PMO or programme/project support experience in a financial services environment

· Good understanding of the typical change function and the role it plays in programme delivery. Shows experience and understanding of the roles of other parties in change such as the business and central functions (e.g. Compliance)

· Strong interpersonal skills with proven ability to solve problems.

· Highly experienced in dealing with stakeholders and rationalising cross line of business priorities.

· Ability to work effectively under pressure with competing and rapidly changing priorities.

· Ability to develop cohesive working relationships with internal/external stakeholders.

· Strong communication skills – applicable through multiple channels (written, spoken, workshops, presentations)

· Experience using Sharepoint

· Excellent PowerPoint and Excel skills

· Professional qualifications in Project/Programme Management e.g. Project Management Professional (PMP) would be advantageous, as would prior knowledge of Clarity and Open workbench tools.

We are an equal opportunity employer and are committed to creating a diverse environment.