Personal Assistant - Customer Value Managament (CVM)

Job description

Some careers shine brighter than others.

Something new and exciting is happening at HSBC. We are separating our retail bank from our investment bank and creating HSBC UK, with a brand new state-of-the-art head office in Birmingham. The move is a big step, and will take us one step closer to achieving our ambition to be the bank of choice in the UK. However, the move to Birmingham doesn't just represent a new dawn for our business. It's also an exciting opportunity for ambitious professionals who are keen to get involved in a unique challenge and progress their careers. We're looking for individuals who are motivated to grow and shape the UK bank, and who will thrive in a flexible working culture within a dynamic and diverse office environment, making the most of what Birmingham has to offer.

The Personal Assistant role is based in the Customer Value Management team (CVM), which sits within Retail Banking and Wealth Management (RBWM).

The role holder is responsible for providing dedicated, administrative and secretarial support to the Head of CRM, Analytics and the Head of Customer Experience. The Personal Assistant completes operational and administrative duties, ensuring timely completion and compliance with established internal standards.

The Personal Assistant handles the daily calls and inquiries of their managers or departments and responds independently to routine issues and questions. This role serves as a liaison with others within and outside the company handling activities such as event planning, travel arrangements and project follow up.

The role is a great stepping stone to either a career as a PA or into a project management role.

Your responsibilities will include:
· Providing high quality email, diary management and travel services to support the effectiveness of the executive.
· Typing and producing reports, Presentations, Spreadsheets etc.
· Ad Hoc projects and tasks.
· Developing plans for, and managing delivery of, a number of projects.
· Driving timescales and project plans to ensure project success.
· Supporting achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making.
· Taking personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.
· Contributing to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
· Suggesting ideas and contributing to implementing actions that will improve customer service, quality or the way teams and individuals work together.
· Adhering to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raising any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
· Continuously monitoring and gathering information to assess potential impacts and identify possible risks and opportunities for the business.
· Appling policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.

Desired profile

Qualifications :

The ideal candidate for this role will have:
·  Past working experience in a relevant role, i.e. Personal Assistant/Admin Support role.
·  Experience of using relevant software packages, i.e. Full Microsoft office suite/Outlook.
·  Previous experience of delivering an excellent customer service.
·  A flexible and adaptable approach to change and will support others to respond in a similar way.
·  Consistently achieved objectives set for them and taken action to improve their own performance.
·  Self-awareness with confidence to work independently and take responsibility for own development.
·  Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered.
·  Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
·  Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.
The base location for this role is 120 Edmund Street, Birmingham.

We are required by the Financial Services (Banking Reform) Act 2013 to create a ring-fenced bank in the UK by 1 January 2019. Entirely new from the ground up, HSBC UK's head office is opening in Birmingham. The location of this role will move to our new state of the art offices at 2 Arena Central during 2018.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Personal Assistant, PA, Distribution Change, Retail Banking and Wealth Management