Payment Services Officer RMB Operations Shanghai HSBC China

Job description

Job description

Digital Business Services (DBS)

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition.

 

We are currently seeking an experienced professional to join our team.

In this role, you will:  

·  Ensuring the RMB XB team meet targets on productivity and accuracy within the time frame and no SLA breach case occurred
·  Ensuring customer instructions/requests are correctly interpreted and fully undertaken. The work is processed in accordance with policies, procedures and regulations stipulated by bank and regulatory
·  Planning and prioritize jobs to subordinates in accordance with their abilities and experience to ensure fraud/error/irregular case can be identified and escaped timely
·  Making effective use of available resources to ensure smooth operation and no backlog
·  Assisting  supervisor to identify training needs for team members; arrange internal training by job rotation and craoss team attachment; coach junior staff on day-to-day operational basis
·  Arranging periodically reviewing of the relevant procedural to adjust operation steps timely
·  Setting successor plan with team to ensure team work smooth running
·  Ensuring all data requirements (timesheets, leave requests, absence requests and ad hoc process information) of team are completed and updated in a timely manner.

Requirements

To be successful in the role, you should meet the following requirements:

• University graduate, preferable, 3-5 years experience in banking operations, especially in RMB Cross-border Processing, RCPMIS reporting and relevant Payment Investigation.

• Good communication/interpersonal skills and fluent written and spoken English and Mandarin

• Proactive attitude and able to work under pressure and have a ability to solve the problem with efficiency

• Abundant knowledge on banking operations.

You’ll achieve more when you join HSBC.

www.hsbc.com.cn/careers

 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /CJ

 

Issued by HSBC Bank (China) Company Limited